Account Support Team Leader EMEALA

hace 6 días

Madrid, Madrid, España Elsevier España, S.L.U. Company A tiempo completo

About the Position

The Account Support EMEALA division in Madrid plays a crucial role in assisting Elsevier's sales teams and clientele across Europe, the Middle East, Africa, and Latin America. Reporting directly to the Director of Account Support EMEALA, you will oversee a team of 8-12 full-time employees and manage offshore support operations in India. Your team is responsible for order management related to new sales and renewals, handling an annual contract volume of $150-200 million.

Key Responsibilities

  • Lead a team of highly educated and skilled professionals, focusing on their personal and professional development.
  • Utilize the team's expertise to support commercial initiatives alongside their daily tasks.
  • Ensure effective support for the sales process, achieving weekly revenue targets for both renewal and new business, while strategically planning the renewal pipeline on a monthly basis.
  • Develop and communicate comprehensive renewal project plans to internal stakeholders and clients.
  • Drive revenue growth and optimization by delivering account analyses and identifying upsell opportunities for the sales team. Manage active renewals of smaller deals within the negotiation parameters set by sales.
  • Take a leading role in cross-functional projects that involve various departments (Finance, HR, IT, Business) and report to senior management.
  • Evaluate the performance of account support processes and initiate projects that lead to structural improvements in processes, systems, and organizational capabilities.
  • Enhance team capabilities to boost renewal performance and elevate customer satisfaction.

Qualifications

  • Master's degree or equivalent experience.
  • Proven experience in team management.
  • Exhibit high levels of integrity and honesty, inspiring others to achieve exceptional performance.
  • Lead by example, demonstrating high performance and clear communication of expectations.
  • Possess strong communication skills, both written and verbal.
  • Build rapport with team members and across different teams.
  • Proficient in IT systems (Siebel, Salesforce, MS Office, etc.).
  • Fluency in English with excellent communication skills.

Flexible Work Environment

We advocate for a healthy work-life balance throughout the organization. We provide attractive working conditions for our employees, including various well-being initiatives, shared parental leave, study assistance, and sabbaticals, ensuring you can meet both immediate responsibilities and long-term aspirations.

  • Flexible remote work options, allowing a hybrid work style.
  • Adaptable working hours to enhance productivity.

Employee Benefits

Your well-being and satisfaction are essential for a successful career. We are pleased to offer the following benefits:

  • Flexible compensation program up to 20% of your annual base salary, including Private Health Insurance for employees and their immediate family, meal vouchers, transportation cards, kindergarten support, and tuition reimbursement programs.
  • Flexible working and time reporting arrangements.
  • Allowance for working from home.
  • Generous leave policies and effective annual working hours.
  • “Work from Anywhere” days.
  • Life insurance coverage.
  • Access to Well-Being and Employee Assistance Programs (EAP).
  • RECARES days, providing two days per year to support charitable causes that matter to you.
  • Opportunities to engage in employee resource groups with dedicated volunteer time.
  • Access to extensive learning and development resources, including subsidized English language training.
  • Employee discounts available.

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