KAM Support Team Leader

hace 4 días

Madrid Centro, Madrid, España Kone México A tiempo completo
KAM Support & Document Management Team Leader

Job Summary:

We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams to ensure the effective implementation and execution of our customer service and administration strategy.

Key Responsibilities:

  • People Management:
    • Facilitate information sharing and create a collaborative working environment.
    • Develop and implement strategies to improve team performance and productivity.
  • Team Development:
    • Drive competence development in the team.
    • Identify and address skill gaps to ensure team members have the necessary skills to perform their roles effectively.
  • Performance Management:
    • Monitor and lead team performance to ensure alignment with company goals and objectives.
    • Use data and metrics to drive decision-making and improve team performance.
  • Customer Centricity:
    • Develop and implement strategies to improve customer experience and satisfaction.
    • Ensure team members are equipped to handle customer complaints and issues effectively.
  • Operational Excellence:
    • Ensure team compliance with company policies and procedures.
    • Manage team operations within budget and ensure efficient use of resources.
  • Process Improvement:
    • Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
    • Ensure processes are followed according to defined global processes.
  • Results-Oriented:
    • Meet KPI targets and ensure team performance is aligned with company goals and objectives.
    • Continuously monitor and evaluate team performance to identify areas for improvement.

Requirements:

  • People leadership skills.
  • Native speaker of Spanish; good level of English is an asset; Italian and Portuguese are a plus.
  • IT knowledge.
  • Prior working experience in Customer Service or Administration and team leading.
  • Customer Management skills.
  • Higher vocational diploma in technical or commercial sciences.

KONE México is a company that values innovation, collaboration, and sustainability. We offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

  • KAM Support Team Leader

    hace 4 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary:The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.Key Responsibilities:Manage and lead Customer Service teams to achieve operational excellence and meet key performance...

  • KAM Support Team Leader

    hace 4 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary:The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.Key Responsibilities:Manage and lead Customer Service teams to achieve operational excellence and meet key performance...

  • Team Leader

    hace 8 horas

    Madrid Centro, Madrid, España Environmental Resources Management (ERM) A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Sustainability team at Environmental Resources Management (ERM). As a Team Leader, you will be responsible for leading a team of sustainability consultants across multiple countries in the Business Unit, including line management of consultants within the Business Unit.The...

  • Team Leader

    hace 12 horas

    Madrid Centro, Madrid, España Environmental Resources Management (ERM) A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Sustainability team at Environmental Resources Management (ERM). As a Team Leader, you will be responsible for leading a team of sustainability consultants across multiple countries in the Business Unit, including line management of consultants within the Business Unit.The...

  • Travel & Lifestyle Team Leader

    hace 7 días

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    Lead the Way with Our TeamAt Empresa reconocida, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in shaping the future of our business.About the RoleWe're seeking a highly motivated and experienced Team Leader to join our Travel & Lifestyle team. As a Team Leader,...

  • Travel & Lifestyle Team Leader

    hace 5 días

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    Lead the Way with Our TeamAt Empresa reconocida, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in shaping the future of our business.About the RoleWe're seeking a highly motivated and experienced Team Leader to join our Travel & Lifestyle team. As a Team Leader,...

  • Sales Team Leader

    hace 5 días

    Madrid Centro, Madrid, España Galaxy Connect A tiempo completo

    Job Summary:We are seeking a highly motivated and experienced Sales Team Leader to join our team at Galaxy Connect. As a Sales Team Leader, you will be responsible for leading a team of sales professionals and driving business growth through strategic sales initiatives.Key Responsibilities:Lead a team of 6-10 sales professionals to achieve sales targets and...

  • Sales Team Leader

    hace 6 días

    Madrid Centro, Madrid, España Galaxy Connect A tiempo completo

    Job Summary:We are seeking a highly motivated and experienced Sales Team Leader to join our team at Galaxy Connect. As a Sales Team Leader, you will be responsible for leading a team of sales professionals and driving business growth through strategic sales initiatives.Key Responsibilities:Lead a team of 6-10 sales professionals to achieve sales targets and...

  • Community Team Leader

    hace 1 mes

    Madrid, Madrid, España tombola A tiempo completo

    Join Our Vibrant Team Are you passionate about fostering dynamic communities and fluent in Spanish? We are seeking a highly motivated individual to join us as a Community Team Leader. As we continue to grow, your role will be crucial in nurturing our community and enhancing user experiences across multiple platforms.Core Responsibilities Create and Apply...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job DescriptionJob Title: Customer Service Team LeaderJob Summary:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job DescriptionJob Title: Customer Service Team LeaderJob Summary:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is...

  • Account Support Team Leader EMEALA

    hace 5 días

    Madrid, Madrid, España Elsevier España, S.L.U. Company A tiempo completo

    Position Overview The Account Support team for EMEALA, based in Madrid, plays a crucial role in assisting Elsevier's sales operations and clientele across Europe, the Middle East, Africa, and Latin America. Reporting directly to the Director of Account Support EMEALA, you will oversee a team of 8-12 full-time employees and manage offshore support services in...

  • Account Support Team Leader EMEALA

    hace 4 semanas

    Madrid, Madrid, España Elsevier España, S.L.U. Company A tiempo completo

    Position Overview The Account Support team for EMEALA, based in Madrid, plays a crucial role in assisting Elsevier's sales operations and clientele across Europe, the Middle East, Africa, and Latin America. Reporting directly to the Director of Account Support EMEALA, you will oversee a team of 8-12 full-time employees and manage offshore support services in...

  • Kam & Junior Sales Manager

    hace 5 días

    Madrid Centro, Madrid, España Galderma A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Galderma. As a Sales Manager, you will be responsible for driving sales growth and expanding our customer base in the dermatology market.Key ResponsibilitiesMeet or exceed sales targets for the assigned territoryExpand and maintain a portfolio of customers under...

  • Kam & Junior Sales Manager

    hace 7 días

    Madrid Centro, Madrid, España Galderma A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Galderma. As a Sales Manager, you will be responsible for driving sales growth and expanding our customer base in the dermatology market.Key ResponsibilitiesMeet or exceed sales targets for the assigned territoryExpand and maintain a portfolio of customers under...

  • Team Leader Lifecycle Services

    hace 1 día

    Madrid, Madrid, España Emerson A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader Lifecycle Services to join our team at Emerson. As a Team Leader, you will play a critical role in overseeing the successful implementation and management of Long-Term Service Agreements (LTSA's), Small Projects (SMAP), and one-off Services (SO) within a nominated customer base for...

  • Team Leader Lifecycle Services

    hace 2 días

    Madrid, Madrid, España Emerson A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader Lifecycle Services to join our team at Emerson. As a Team Leader, you will play a critical role in overseeing the successful implementation and management of Long-Term Service Agreements (LTSA's), Small Projects (SMAP), and one-off Services (SO) within a nominated customer base for...

  • P709 - Team Leader (M/F/D) - Central Vehicle Control

    hace 1 día

    Madrid Centro, Madrid, España SIEMENS MOBILITY, S.L.U. A tiempo completo

    Siemens Mobility, a leading company in transport solutions, is seeking a skilled Team Leader to join its Rolling Stock department in Madrid. As a leader in the industry for over 160 years, Siemens Mobility is constantly innovating its portfolio in rolling stock, rail automation, and electrification, as well as related services.We are looking for a Team...

  • P709 - Team Leader (M/F/D) - Central Vehicle Control

    hace 1 día

    Madrid Centro, Madrid, España SIEMENS MOBILITY, S.L.U. A tiempo completo

    Siemens Mobility, a leading company in transport solutions, is seeking a skilled Team Leader to join its Rolling Stock department in Madrid. As a leader in the industry for over 160 years, Siemens Mobility is constantly innovating its portfolio in rolling stock, rail automation, and electrification, as well as related services.We are looking for a Team...

  • Account Support Team Leader EMEALA

    hace 4 semanas

    Madrid, Madrid, España Elsevier España, S.L.U. Company A tiempo completo

    About the Position The Account Support EMEALA division in Madrid plays a crucial role in assisting Elsevier's sales teams and clientele across Europe, the Middle East, Africa, and Latin America. Reporting directly to the Director of Account Support EMEALA, you will oversee a team of 8-12 full-time employees and manage offshore support operations in India....