KAM Support Team Leader

hace 4 días

Madrid, Madrid, España Kone México A tiempo completo

Job Summary:

The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.

Key Responsibilities:

  • Manage and lead Customer Service teams to achieve operational excellence and meet key performance indicators (KPIs).
  • Develop and implement strategies to improve customer experience and satisfaction.
  • Monitor and analyze customer service data to identify areas for improvement.
  • Ensure compliance with company policies and procedures.
  • Manage team budgets and resources effectively.
  • Develop and maintain a collaborative and inclusive work environment.
  • Provide coaching and development opportunities for team members.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements:

  • Native speaker of Spanish with a good level of English and Italian/Portuguese language skills.
  • People leadership skills and experience in team management.
  • IT knowledge and experience in customer service or administration.
  • Customer management skills and experience in handling customer complaints.
  • Higher vocational diploma in technical or commercial sciences.

About KONE México:

KONE México is a leading provider of elevator and escalator solutions. We are committed to creating a collaborative and innovative work environment where employees can grow and develop their careers. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.

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