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Senior Program Manager, Hub PARP Pickup and Return Points

hace 3 meses


Madrid, Madrid, España Amazon A tiempo completo

As a Senior Manager in Programme Management, you will play an instrumental role in guiding managers across a range of central functions, from logistics to customer service and beyond, and addressing challenges with high potential for innovation across the business. Your work will make a difference to your organisation as you create solutions to often complex or ambiguous global challenges. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience.

Key job responsibilities

Engage senior stakeholders and managers and regularly update them on the progress of key programmes

Carry out team and organisational reviews and assess key performance metrics

Define data-led approaches to programs and ways of working

Resolve business-critical and persistent problems

Define departmental strategies and structures

A day in the life

Organise and direct our efforts so that programme milestones and key deliverables are met. You'll play an active role in defining scope for complex programmes and initiatives, and you'll present your analysis and recommendations to Directors and VPs to inform change at the most senior level.

You will work alongside a variety of product, tech, operations, and business stakeholders to drive business-critical programmes. You'll challenge and guide the team to ensure the timely progress and completion of their deliverables, coordinate their efforts, and address a lack of traction or adoption where necessary.

Basic Qualifications

  • A degree
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Experience in program or project management

Preferred Qualifications

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Experience leading process improvements

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