Sales Operations Manager, Amazon Hub PARP
hace 6 horas
About the Role
The Sales Operations Manager will play a critical role in supporting the country lead with all aspects of product installation and maintenance in Spain as we continue to expand our business. The successful candidate will build and maintain strong relationships with internal and external partners, including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies.
Key Responsibilities
The Sales Operations Manager will be responsible for managing the end-to-end installation and maintenance process for Pickup And Return Points. This includes executing service roll-out on-time, driving continuous improvement projects in installation and maintenance processes, as well as cost reduction. The individual will also monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed. Additionally, the Sales Operations Manager will identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs. The role will also involve participating in strategic projects, including new product and feature launches, process improvements, and geographic expansion. Furthermore, the Sales Operations Manager will partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices. The individual will also develop materials for service providers and host partners, and report on daily, weekly, monthly KPIs and projects to senior leadership.
Requirements
The ideal candidate will have a degree related to engineering or a similar field, with relevant experience assessing risks and taking decisions based on assessment. The individual should also have relevant experience analyzing data, and be tech-literate with the ability to learn new systems quickly. Additionally, the Sales Operations Manager should have relevant experience managing multiple priorities, and advanced proficiency in written and verbal English and Spanish. Preferred qualifications include experience in program or operations management, working with hardware and software products, and demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups. The individual should also have experience measuring/optimizing performance, managing third party resources on a national scale, and knowledge of SQL and advanced Microsoft Excel. Six Sigma or Lean certification is also a plus.
What We Offer
Amazon Hub PARP is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
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