Sales Operations Manager, Amazon Hub PARP

hace 4 días

Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly skilled Sales Operations Manager to join our team at Amazon Spain Services, S.L.U. in Spain. As a key member of our team, you will be responsible for managing the end-to-end installation and maintenance process for Pickup And Return Points.

Key Responsibilities
  • Installation and Maintenance Process Management: Manage the installation and maintenance process for Pickup And Return Points, ensuring timely and efficient execution.
  • Service Roll-out Execution: Execute service roll-out on-time, ensuring seamless delivery of services to customers.
  • Continuous Improvement: Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction initiatives.
  • Performance Monitoring: Monitor performance of service providers, including installation and maintenance partners, and internet service providers, and escalate issues as needed.
  • Customer Experience Improvement: Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
  • Strategic Projects: Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner Collaboration: Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Reporting and Communication: Report on daily, weekly, monthly KPIs and projects to senior leadership, and develop materials for service providers and host partners.
  • Change Management: Promote and develop an environment which is receptive and adaptable to business change.
Requirements
  • Program or Operations Management Experience: Experience in program or operations management, working with hardware and software products.
  • Cross-functional Program Management: Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups.
  • Performance Measurement and Optimization: Experience measuring/optimizing performance.
  • Third-party Resource Management: Experience managing third party resources on a national scale.
  • Technical Skills: Knowledge of SQL, advanced Microsoft Excel, and Six Sigma or Lean certification.
About Amazon Spain Services, S.L.U.

Amazon Spain Services, S.L.U. is a leading company in the delivery and logistics industry, committed to providing exceptional customer service and innovative solutions. We are an equal opportunities employer, and we value diversity and inclusion in our workplace.

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