Sales Operations Manager, Hub Parp

hace 4 días

Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Sales Operations Manager, Hub Parp

About the Role:
The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Spain as we continue to expand the business.

Key Responsibilities:
  • Manage the end-to-end installation and maintenance process for Pickup And Return Points.
  • Execute service roll-out on-time.
  • Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
  • Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
  • Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Develop materials for service providers and host partners.
  • Report on daily, weekly, monthly KPIs and projects to senior leadership.
  • Promote and develop an environment which is receptive and adaptable to business change.

Requirements:
  • A degree related to engineering or similar as the position requires technical knowledge.
  • Relevant experience assessing risks and taking decisions based on assessment.
  • Relevant experience analyzing data.
  • Techliterate, with ability to learn new systems quickly.
  • Relevant experience managing multiple priorities.
  • Advanced proficiency in written and verbal English and Spanish.

Preferred Qualifications:
  • Experience in program or operations management, working with hardware and software products.

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