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Implementation & Partner Relationship Senior Specialist
hace 3 meses
Mission The mission of this area is to lead the implementation and relationship with partners, supporting commercial team to deliver the value proposal.
As Implementation & Partner Relationship Senior Specialist for Cardif Iberia is responsible for organizing the company transversal task force to work in a more efficient mode, rigorously & to be able to boost time to market, ensuring alignment with the Target Operating Model.
2.Responsibilities:
Partner Relationship support to commercial team: Coordinate with process owners, the maintenance tasks in relation to operating circuits when applicable, SLAs, operational incidents, run-off & changes outside the Launching process.
Coordinate Operational Committees with the partners, including necessary areas & agenda.Tenders:
Cooperate with commercial Team to meet the partners & deliver documentation when required (define scope vs OPS & COO).
-Parameterization of systems (Policy & Claims Management Systems, Accounting Interfaces, Product definition application & files, Distribution & data cleaning applications. Knowledge of Target Operating Model Standards.Effective interaction with Partner, Stakeholder and region/HO - Role implementation (for our info & future coordination) -Role Single Point of Contact of Operations teams -Implementation phase(GATE 2) -Lead Gate in alignment with value proposal -Grant implementation of projects in line with TOM, ensure standardized processes and re-use solutions from the region -Ensure review of data required to partners, coordinating with D&A, Business process Automatization & commercial teams -Inform & grant visibility of all launch projects to all teams, accompany team members until the visualization tools are fully used & understood -Coordinate tasks with all teams involved in tasks to complete launch -Coordinate with squads in all tasks related to implementation of projects -Meet Partners & TPAs to facilitate implementation of a new product or new Partner (define role vs TPA team) -Cooperate with Data & Analytics and Commercial team to define dashboards for business results (Time to Market & LT by task) for follow up of business, Insure the implementation of standard production files with Partners -Coordinate with Process owners, the SLA formalisation document for partners -KPIs to monitor launching process -Coordinate definition of operational circuits with partner and TPAs.
GATE 3:
- Lead Gate & allign with Product Offer Governance & PRODUCT FOLLOW UP COMMITTEE
- Review business & process results of each project, passed the reasonable time (6M 12M), establish action plan for improvements where needed
Master's or Post Graduate in Operations or Business administration.
Minimum 3 years of experience coordinating transversal projects. High level of knowledge in Insurance Business and Operational models.
Fluent in English and Spanish.
Good analytical skills, Excellent formal and informal communication skills.
Business Skills Ability of Deliver | Client Focus | Ability to Influence | Ability to understand, explain and support change | Ability to manage a project | Analysis Capacity | Risk Management | Sectorial Knowledge.
About BNP Paribas Cardif Iberia AtBNP Paribas Cardifwe have a long international career path and an unrivaled team of professionals who carry out our mission: making insurance accessible.
We are the insurance entity of the BNP Paribas Group and we are clear about the business model that makes us always be one step ahead, that keeps us aligned with the needs of our partners and their clients and makes us the global leader in payment protection insurance.
But if something faithfully summarizes what we are, it is each of the occasions in which we put our values into practice: helping customers in difficult times, being useful to society, developing responsible and sustainable products, promoting inclusion & diversity...
In short, fulfilling our mission:
to make insurance more accessible to everyone in a world that does not stop evolving.
Why are we looking for people like you? Our team is in full expansion and we want to continue incorporating talented people who will allow us to achieve excellence in our products and services with a positive impact on society and implementation of our mission, and because we know that with our #CardifSpirit we will go further.
What do we offer you? Discover all the advantages of working with us:- You will be part ofBNP Paribas, the leading financial group throughout Europe and an international key piece made up of 190,000 employees, 145,000 of whom work in Europe.
- We work under a hybrid work model that we callSmart Working.
- Our schedule isflexiblethroughout the year.
- As a reward for your work and annual performance, avariable incomelinked to objectives is offered.
- We offersubsidy for diets and teleworking.
- Find out about all theflexible remunerationfacilities that we offer such as a transport card, nursery check, health insurance withAdeslas, training.
- We hirelife insurance and a pension planfor all our employees.
- You will not stop training.
- Use the transport you want to come to the office: Car, subway, bus, motorbike, bicycle.
- We like to take care of our employees, we have amedical serviceat our facilities.
- We are very committed to society.
- And if you still don't have it clear.
Diversity and Inclusion Commitment BNP Paribas Group offers an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers.
We are actively committed to ensuring that no person is discriminated against on the basis of age, disability, gender change, marital or marital status, pregnancy and maternity/paternity, race, religion or belief, gender or sexual orientation.
Fairness and diversity are at the heart of our hiring policy because we believe they foster creativity and efficiency, which in turn increases performance and productivity.
We strive to reflect the society in which we live, maintaining the image of our customers.If you think that your profile can fit and you like the way we work, do not hesitate submit your application.
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