Implementation Specialist
hace 6 días
**Job Summary**
Radisson Hotel Group, Madrid Office is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in the successful deployment of our new technology platform, EMMA.
Key Responsibilities:
- Provide technical support and guidance to hotel staff and management during the implementation process.
- Configure and migrate system data, ensuring a seamless transition to the new platform.
- Identify and escalate risks and issues, working closely with the Implementation Lead to resolve them.
- Deliver exceptional support to clients, including front desk, F&B, and M&E departments.
- Assist in the development of processes, training, and other activities to improve the rollout and implementation of EMMA.
- Travel to hotel sites as required to implement the system change.
Requirements and Qualifications:
- Bachelor's degree in a relevant field.
- Minimum 2-3 years of experience in technical implementation and support.
- Proficiency in English and French, with additional languages a plus.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work in a dynamic, customer-focused environment.
- Strong communication and interpersonal skills.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading hospitality company.
- Professional development and growth opportunities.
- A dynamic and supportive work environment.
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