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Services Specialist
hace 3 meses
Job Description SummaryAll activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims.
Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework.There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job DescriptionRoles and ResponsibilitiesResponsible for the profitability and customer satisfaction for assigned contracts- Provide both service agreement, and time and material program management
- Assist in sales campaigns for new contracts and proposals
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
- Function as liaison between internal organizations and customers for assigned contracts
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding. Required QualificationsFor roles outside of the USA- This role requires basic experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired CharacteristicsStrong oral and written communication skills. Ability to document, plan, market, and execute programs.
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.
For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional InformationRelocation Assistance Provided:
No#LI-Remote - This is a remote position
