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Technical Services Specialist
hace 2 meses
**Job Summary**
We are seeking a highly skilled Technical Services Specialist to join our team at Lami Packaging (Kunshan) Co., Ltd. as a Filling Machine Expert. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers.
**Key Responsibilities:**
- Provide high-quality technical service to ensure the effective and reliable operation of filling machines at customer sites.
- Reinstate equipment into the production environment and provide site service as required, including analyzing, troubleshooting, and problem-solving.
- Reduce customers' operational costs and ensure a high level of customer satisfaction by providing high-quality services.
- Establish and maintain a continuous positive relationship with customers, including support and follow-up on customer concerns and problems.
- Execute and complete all relevant reports in an accurate and timely manner.
- Understand the importance of product quality and ensure a safe working environment.
**Requirements:**
- Comprehensive knowledge of filling machines, with 5-8 years of hands-on experience.
- Familiarity with A3Flex, A3CompactFlex, A3Speed, A1, TBA8, and TBA19.
- Good understanding of Lamipak products' application on filling machines.
- Use of mechanical tools and measurement instruments.
- Interpretation of electrical, mechanical, and pneumatic drawings and diagrams.
- Good English communication skills.
**What We Offer:**
A challenging and rewarding role in a dynamic company, with opportunities for growth and development.
