Technical Services Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Technical Services Engineer to join our team at Lami Packaging (Kunshan) Co., Ltd. as a Technical Services Specialist. As a key member of our technical services team, you will be responsible for providing high-quality technical support to our customers, ensuring the effective and reliable operation of our filling machines.
Key Responsibilities
- Provide technical support to customers, including analyzing, troubleshooting, and resolving issues related to our filling machines.
- Conduct site visits to provide technical assistance and training to customers, ensuring they are able to operate our equipment efficiently and effectively.
- Collaborate with cross-functional teams to identify and implement process improvements, reducing customer operational costs and improving overall customer satisfaction.
- Develop and maintain strong relationships with customers, providing exceptional service and support to ensure their needs are met.
- Prepare and submit accurate and timely reports to management, highlighting key performance indicators and areas for improvement.
- Stay up-to-date with industry developments and advancements, ensuring our equipment and processes remain at the forefront of innovation.
Requirements
- Comprehensive knowledge of filling machines, with 5-8 years of hands-on experience.
- Familiarity with A3Flex, A3CompactFlex, A3Speed, A1, TBA8, and TBA19 equipment.
- Good understanding of Lamipak products and their applications on filling machines.
- Proficiency in the use of mechanical tools and measurement instruments.
- Ability to interpret electrical, mechanical, and pneumatic drawings and diagrams.
- Excellent English communication skills.
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