Network Support Specialist
hace 1 día
Network Support Specialist
Eurovision Services is seeking a skilled Network Support Specialist to join our Global Operations & Engineering team in Madrid, Spain.
About the Role
The successful candidate will be responsible for providing exceptional technical support to our global media network (FiNE). This will involve working as part of the Network Operations Centre (NOC) to ensure the smooth operation of our network infrastructure.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to our global media network (FiNE).
- Pre-empt and resolve potential faults and issues.
- Log and track incidents and service requests in our ticketing system.
- Evaluate and escalate incidents to Level 3 support when necessary.
- Interface with fiber suppliers to plan and execute fiber outages and maintenance works.
- Manage communication between end users and ICT support teams.
- Promote process automation and improve service efficiency.
- Develop and maintain documentation in English.
- Provide exceptional customer service to all customers.
- Work during office hours with evenings and weekends on-call on a rotating basis.
Requirements
The successful candidate must have experience working as part of a technical support team with relevant technologies:
- Experience with LAN and WAN topologies, IP infrastructure knowledge.
- Knowledge of advanced troubleshooting methodologies.
- Experience with network monitoring solutions.
- Experience with Linux and Windows operating systems.
- System administration skills.
- Strong problem-solving skills and ability to work under pressure.
About Eurovision Services
Eurovision Services is a leading provider of operational services for the media and entertainment industry. Our team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value and services for our customers.
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