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Network Support Specialist
hace 2 meses
Eurovision Services is seeking a skilled Network Support Engineer to join our Global Operations & Engineering team in Madrid, Spain.
The successful candidate will provide exceptional technical support to our global media network (FiNE) as part of the Network Operations Centre (NOC). This role involves working collaboratively with geographically distributed teams to deliver high-quality services and achieve ambitious operational objectives.
Key Responsibilities- Provide Level 1 and Level 2 technical support for all transmission services and equipment in our FiNE network
- Prevent and troubleshoot faults, with a plan in place for potential issues
- Log and track incidents and service requests in our ticketing system, assigning them to relevant teams
- Evaluate and escalate incidents to Level 3 support when necessary
- Interface with fiber suppliers to plan and execute fiber outages and maintenance works affecting our FiNE network
- Manage communication between end-users and ICT support teams
- Promote process automation and participate in setting up monitoring solutions to improve service efficiency
- Produce documentation in English
- Provide exceptional customer service to internal and external customers
- Work during office hours with evenings and weekends on-call on a rotating basis
- Experience working in a technical support team with relevant technologies
- Knowledge of LAN and WAN topologies, IP infrastructure, and advanced troubleshooting methodologies
- Experience with network monitoring solutions, Linux, and Windows
- System administration skills and strong problem-solving abilities
- Self-management and ability to work independently with limited supervision
- Good communication and interpersonal skills, with the ability to work effectively with remote teams
- Ability to work flexible hours and on-call on a rotating basis covering 24/7 environments
- Experience working collaboratively with geographically distributed teams
- Experience in live sports events in a broadcasting environment
- Knowledge of digital video concepts (container formats, codecs, compression schemes, tools, best practices, etc.)
- ITIL certification
We deliver excellence in everything we do, to leave others free to focus on what really matters – creating truly amazing experiences. Our service portfolio is designed to offer the agility and ability to enhance and adapt content to the needs of all digital platforms.
We are an EBU company, uniquely positioned to understand the needs and challenges our customers face. We guarantee to maximise their content value while leaving them free to focus on every other aspect of running the most successful event possible.
