Network Support Specialist

hace 2 semanas


Madrid, Madrid, España Eurovision Services A tiempo completo
About Eurovision Services

Eurovision Services is a leading provider of operational services for the global media industry.

Job Title: Network Support Engineer

We are seeking a highly skilled Network Support Engineer to join our team in Madrid, Spain.

Job Summary

The successful candidate will provide exceptional technical support to our global media network, ensuring seamless transmission services and equipment operation.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support for all transmission services and equipment in our FiNE network.
  • Prevent and resolve faults, logging and tracking incidents and service requests in our ticketing system.
  • Escalate and follow up on L3 support with internal or external providers as needed.
  • Interface with fiber suppliers for fiber outages and maintenance works affecting our FiNE network.
  • Manage communication between end users and ICT support teams.
  • Promote process automation and participate in monitoring solution setup.
  • Produce documentation in English and provide exceptional customer service.
Requirements
  • Experience working with LAN and WAN topologies, IP infrastructure knowledge.
  • Knowledge of advanced troubleshooting methodologies.
  • Experience with network monitoring solutions.
  • Experience with Linux and Windows, running tools, scripts, and applications.
  • System administration skills.
  • Strong problem-solving ability and high sense of urgency.
What We Offer

As a Network Support Engineer at Eurovision Services, you will have the opportunity to work in a fast-paced and exciting environment, providing exceptional technical support to our global media network.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and contribute to the success of Eurovision Services



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