Network Support Specialist

hace 2 días

Madrid, Madrid, España Eurovision Services A tiempo completo
About the Role

Eurovision Services is seeking a highly skilled Network Support Engineer to join our Global Operations & Engineering team in Madrid, Spain.

Key Responsibilities
  • Provide exceptional technical support to our global media network (FiNE) as part of the Network Operations Centre (NOC)
  • Be responsible for pre-empting all possible faults and have a plan ready if any of these faults occur
  • Log and track incidents and service requests in our ticketing system and assign them to the relevant teams
  • Escalate and follow up to L3 support either internally or with relevant providers when needed
  • Interface with fiber suppliers to plan and execute fiber outages and maintenance works affecting our FiNE network
  • Manage communication between end users and ICT support teams
  • Promote process automation
  • Participate in the setup of monitoring solutions to improve service efficiency
  • Produce documentation in English
  • Provide exceptional customer service to all customers (internal and external)
  • Work during office hours with evenings and weekends on-call on a rotating basis
Requirements
  • Some experience working as part of a technical support team working with relevant technologies
  • Experience working with LAN and WAN topologies, IP infrastructure knowledge
  • Knowledge of advanced troubleshooting methodologies
  • Experience with network monitoring solutions
  • Experience on Linux and Windows running tools, scripts and applications
  • System administration skills
  • Strong problem solving, ability to work under pressure with a high sense of urgency
  • Self-management and ability to work independently with limited supervision
  • Good communication and interpersonal skills, ability to work effectively with remote teams
  • Ability to work flexible hours and on call on a rotating basis covering 24/7 environments
Added Value
  • Experience working collaboratively with geographically distributed and international teams
  • Experience in working on live sports events in a broadcasting environment
  • Knowledge of digital video concepts
  • ITIL certification
About Eurovision Services

Eurovision Services is a leading provider of media services, delivering exceptional experiences for customers worldwide. We offer a unique blend of technical expertise, creative vision, and customer-centric approach to help our clients succeed in the ever-changing media landscape.

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