Empleos actuales relacionados con Team Leader for Customer Support - Barcelona, Barcelona - CPM International
-
Customer Support Team Leader
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoABOUT THE ROLE As a Customer Support Team Leader, you will play a pivotal role in driving the effectiveness and efficiency of our customer support operations. Your leadership will be essential in fostering a culture of excellence and collaboration within the team. KEY RESPONSIBILITIES Leadership Development: Your primary responsibility will be to lead...
-
Customer Support Team Leader
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoABOUT THE ROLE As a Customer Support Team Leader, you will play a pivotal role in enhancing the effectiveness and efficiency of our customer support operations. Your leadership will be crucial in fostering a high-performing team that prioritizes customer satisfaction and service excellence. KEY RESPONSIBILITIES Leadership Development: You will lead...
-
Dutch Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Dutch Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Customer Service Team Leader
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleThis is an exciting opportunity to lead a team of customer service advisors in a dynamic and innovative company. As a Customer Service Team Leader, you will be responsible for overseeing the quality and efficiency of the team's work, as well as the knowledge level of the team members.Key ResponsibilitiesCoach and guide a team of advisors to...
-
Customer Service Team Leader
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleThis is an exciting opportunity to lead a team of customer service advisors in a dynamic and innovative company. As a Customer Service Team Leader, you will be responsible for overseeing the quality and efficiency of the team's work, as well as the knowledge level of the team members.Key ResponsibilitiesCoach and guide a team of advisors to...
-
Norwegian Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled Norwegian customer support agent to join our team at Umbrella Functional Consulting & Support Team. As a customer support agent, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...
-
Norwegian Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled Norwegian customer support agent to join our team at Umbrella Functional Consulting & Support Team. As a customer support agent, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in the iGaming industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in the iGaming industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesProvide timely...
-
Customer Support Representative
hace 3 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesProvide timely...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chatResolve...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chatResolve...
Team Leader for Customer Support
hace 4 meses
Our Client:
New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide.
We Care:
Develop, lead, and proactively manage an Operational Team of multilingual Customer Service experts with a clear focus on Performance Management and Employee development
We ́re Curious:
Identify ongoing training and development requirements and opportunities for all team members
We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets
What you will be doing?:
- To support the initial onboarding of the new employees
- To clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable
- To assess and review team and individual performance through quality assessments to identify key development areas
- Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensure Monthly My Performance Checkins are complete and documented
- Ensure that the team is uptodate on all Campaign objectives
- To manage the productivity and performance of the team in line with client expectations
- To provide insight back to the client around trends in contact types and issues impacting CSAT
Requirements:
What skills & experience you'll bring to us?:
- Excellent organisational skills with the ability to prioritise and monitor workloads effectively
- Good timekeeping while being a professional role model to your team.
- Act with fairness and respect to others and shows tolerance
- Ability to provide good performance feedback
- Coach the team to learn new skills and create development opportunities.
- People Management and effective communication skills
- Problemsolving skills and a positive attitude.
- Understanding of the contact centre industry
- Fluent in
English, other languages are a plus.
Benefits
What do we offer?:
-
Start date: 13th of March 2024
-
Contract: Temporary (3 months) / Possibility for a permanent contract
-
Part-time: 20 hours/week
-
Working days/Hours: Night rotative shifts, between 10 PM and 3 AM. Monday
- Sunday (2 weekends off per month / 2 week days in a row off when a weekend is worked)
Salary: 12,820€ gross per year
-
Bonus:Monthly performance based bonuses / Discounts on New Balance products
-
Holidays: 24 per calendar year
-
Hybrid model: Working 3 times per month in the office.
-
Training: 2 weeks from the office, Monday
- Friday
_Other benefits:
_
- Bestinclass people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
Employee Assistance Program
- Free, confidential, and impartial guidance and support.
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to signup for Discounted Private Health Insurance.
- Referral Program: Bring a Friend and get a Referral bonus
- Access to LinkedIn specialised training & courses
Who we are:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#wecare
#wearecurious
#weachievetogether
