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Customer Support Representative
hace 2 meses
About the Job
We are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.
Key Responsibilities
- Provide timely and effective support to Dutch customers via chat and phone, addressing their inquiries and concerns related to games, account information, and general questions.
- Stay up-to-date on games, rules, and regulations, as well as our company's internal knowledge base to ensure accurate and informed responses.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
- Fluency in Dutch and English languages.
- No prior experience is necessary, but previous experience in customer care is a plus.
- Ability to work rotating shifts, including evenings and nights.
What We Offer
- Competitive salary package.
- Extra salary for evening and night shifts.
- Paid training and relocation support after the trial period.
- Lunch/dinner every Friday, beach days, boat days, and other team-building activities.
- Full health insurance and a nice working environment with a large terrace in Barcelona.
