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Guest Arrival Expert
hace 3 meses
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación Le Méridien Barcelona, La Rambla 111, Barcelona, Barcelona, Spain VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
La primera impresión es la que cuenta. Cuando los huéspedes llegan a nuestros hoteles, queremos causarles una impresión inolvidable. Lo mismo ocurre con las salidas.
Cuando los huéspedes se marchan, queremos que se lleven una sonrisa y la sensación de que estuvimos a su disposición durante toda su estancia.
Queremos crear una experiência inolvidable y única de principio a fin.Nuestros expertos en llegadas de huéspedes toman la iniciativa para brindar una amplia variedad de servicios que guían a los huéspedes durante sus experiências de llegada y salida.
Tienen la libertad de moverse por su espacio y hacer lo que haya que hacer.Ya sea procesar necesidades operativas, satisfacer solicitudes de un huésped, completar informes o compartir los aspectos destacados del área local, el experto en llegadas de huéspedes hace que las transacciones se sientan como parte de la experiência.
Independientemente de en qué posición se encuentre, hay algunas cosas que son críticas para el éxito: crear un espacio de trabajo seguro, seguir las políticas y los procedimientos de la empresa, preservar la confidencialidad, proteger los activos de la empresa, mantener los estándares de calidad y garantizar que su apariencia personal, su uniforme y sus comunicaciones sean profesionales.
Los expertos en llegadas de huéspedes estarán de pie y en movimiento (de pie, sentados o caminando durante mucho tiempo), y haciendo trabajos manuales (mover, levantar, transportar, empujar, halar y colocar objetos de un máximo de 23 kg sin ayuda y objetos de más de 34 kg con ayuda).
Es imprescindible que los expertos en llegadas de huéspedes hagan bien todas estas cosas (y otras tareas de trabajo razonables, según se solicite) para hacer siempre lo correcto por nuestros huéspedes y por nuestro negocio.
APTITUDES DESEABLES
Educación:
Título de estudios secundarios o certificado equivalente de un programa de
Desarrollo de Educación General General Educational Development, GED).
Experiência laboral afín:
No se requiere experiência laboral afín.
Experiência como supervisor:
No se requiere experiência como supervisor.
Licencia o certificación:
Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
En Le Méridien, nos inspiramos en la era de los viajes glamurosos y celebramos cada cultura con el espíritu claramente europeo de disfrutar de la buena vida.
Nuestros huéspedes son curiosos y creativos, aficionados a la cultura cosmopolita que aprecian momentos de conexión y relajación para disfrutar del destino.
Brindamos un servicio auténtico, elegante y memorable junto con experiências que inspiran a los huéspedes a deleitarse con la buena vida.
Estamos buscando personas curiosas y creativas para unirse al equipo.Si te gusta conectar con huéspedes de ideas afines y deseas crear experiências memorables, te invitamos a consultar las oportunidades de empleo de Le Méridien.
Al unirte a Le Méridien, te unes a una cartera de marcas con Marriott International.
Estarás donde puedes llevar a cabo tu mejor trabajo,
comenzarás a cumplir tu propósito,
formarás parte de un increíble equipo mundial y
te convertirás en tu mejor versión.
