Front Office Guest Services Representative
hace 6 días
Job Summary
RMC Asia is seeking a highly motivated and detail-oriented individual to join our team as a Front Office Guest Services Representative. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
Responsibilities
- Greet guests upon arrival and make them feel welcome
- Perform and administer check-ins and check-outs
- Assign rooms and take care of administrative duties
- Process guest payments
- Be a source of information to guests on various matters such as transport and restaurant advice
- Accommodate general and unique requests
- Understand all hotel room categories, room rates, packages, and promotions
- Communicate with all departments to fulfill guest requests
- Handle complaints and diffuse conflict or tense situations with guests
- Perform other related duties in the front office department
Benefits
- Accommodation
- Visa sponsorship
- Monthly allowance
- 3 on-duty meals per day
- Local transportation
- Uniform with laundry service
- Travel and health insurance
- Arrival support
- Recruitment opportunity by the host
- An unforgettable educational travel experience
- Additional benefits provided by the host
Requirements
- Experience in front office
- Enrolled students only
- School, college, or university reference letter
- Fluent English
- Well-groomed
- Pleasant personality
- Clean criminal record
- No drug abuse
- Minimum 6 months passport validity
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