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Front Desk Manager

hace 2 meses

Barcelona, Barcelona, España Marriott International A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing the financial performance of the department.

Key Responsibilities
  1. Lead and Manage Front Desk Operations
  • Supervise and manage a team of front desk staff to ensure efficient check-in and check-out processes.
  • Develop and implement procedures to improve guest satisfaction and maximize revenue.
Provide Exceptional Customer Service
  • Ensure that all guests receive a warm and welcoming experience.
  • Respond to guest complaints and resolve issues in a timely and professional manner.
Manage Front Desk Staff
  • Recruit, train, and develop front desk staff to ensure they have the skills and knowledge to provide exceptional customer service.
  • Conduct regular performance evaluations and provide feedback to staff.
Maintain High Standards of Quality and Service
  • Ensure that all front desk operations are conducted in accordance with Marriott International's high standards of quality and service.
  • Monitor and report on front desk performance to ensure that goals and objectives are met.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • 2 years of experience in a front desk or guest services role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of front desk operations and procedures.