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Guest Relations Coordinator
hace 2 meses
Job Summary
RMC Asia is seeking a highly motivated and detail-oriented Guest Relations Intern to join our team at multiple 5-star hotels by Marriott in Doha, Qatar. As a Guest Relations Intern, you will play a vital role in ensuring exceptional guest experiences and building strong relationships with our valued customers.
Key Responsibilities:
- Review arrival lists to welcome guests and provide personalized service
- Attend to special guests (e.g. VIPs) and address their inquiries in a professional and courteous manner
- Provide information about hotel services, amenities, areas, and venues to guests
- Anticipate guest needs and build rapport with customers to ensure a seamless and enjoyable stay
- Address customer complaints in a timely and effective manner
- Record information in the logbook daily to maintain accurate records
- Ensure compliance with health and quality standards in the front office department
- Perform other related duties as assigned by the front office team
Program Benefits:
- Accommodation in a comfortable and convenient location
- Visa sponsorship to facilitate your stay in Qatar
- Monthly allowance to support your living expenses
- Three on-duty meals per day to ensure your energy levels remain high
- Local transportation to and from work
- Uniform with laundry service to maintain a professional appearance
- Medical insurance to provide peace of mind
- Arrival support to ensure a smooth transition to your new role
- Recruitment opportunity by the host to advance your career
- An unforgettable educational travel experience to broaden your horizons
- Additional benefits provided by the host to enhance your stay
Requirements:
- Enrolled students or recent graduates within 24 months
- School, college, or university reference letter to demonstrate your academic credentials
- Conversational English to communicate effectively with guests
- Well-groomed appearance to maintain a professional image
- Pleasant personality to provide exceptional customer service
- Clean criminal record to ensure a safe working environment
- No drug abuse to maintain a healthy and productive lifestyle
- Minimum 6 months passport validity to facilitate travel
