Guest Relations Manager
hace 4 semanas
Accomplish Excellence in Guest Services
We are seeking a skilled Guest Relations Manager to ensure seamless guest experiences at Mövenpick Resort Al Marjan Island. As a key member of our hospitality team, you will be responsible for:
- Developing and maintaining strong relationships with guests to foster loyalty and satisfaction
- Coordinating with colleagues to resolve guest complaints and incidents efficiently
- Upselling and promoting hotel services to maximize revenue
- Providing exceptional customer service and support to guests throughout their stay
Requirements:
- Minimum 2 years of experience in a similar role in a 5-star luxury hotel
- Bachelor's degree in Hospitality or equivalent
- Proficiency in MS Office and Opera system
- Ability to speak multiple languages, preferably Russian
- Strong leadership and interpersonal skills
Why work for Accor?
We are a global leader in hospitality, committed to diversity and inclusion. Our team members are empowered to grow and learn, with opportunities to develop their skills and advance their careers. Join us and discover a world of limitless possibilities.
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