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Seller Engagement Associate with Chinese
hace 3 meses
Language:
Fluent in English and Chinese
- Expert in Excel
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
Over 2 million Selling Partners in 10 countries list their products for sale on Amazon's Marketplaces. We obsess over providing world class support to Merchants selling on Amazon.
EU authorities continue to introduce new legislations that makes it challenging for Selling Partners to comply and do business across Europe.
The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their compliance needs.
Our team covers compliance across Tax, Product and Sustainability, you will support Selling partners in one of these areas.Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.
About the team
We are a team born in 2018.
We started our journey with a team of 15 individuals which has now grown to 300+ team members in 6 regions.
We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion and building others.You will join a multi-cultural team located in sunny Barcelona. We always work hard but are also experts on "Having fun".
Barcelona, B, ESP
6 + months experience within a customer service/contact center environment would be an advantage. - Process improvement awareness and experience. - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree of flexibility. - Other EU languages such as Italian, French or German would be an advantage. - Business acumen in areas of Global e-commerce and retail. - Committed Selling Partner advocate, drive process & tool improvements. - Good data analysis skill.
