Service Dispatcher Iberia
hace 1 semana
Interested in working for an international and diverse company?
Looking to use your troubleshooting skill?
Looking for a friendly and supporting team?
Interested in developing your career in the water industry?
Interested in working for a company that is dedicated to sustainability?
If so, read on
At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts.
You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We offer:
- 22 days of vacation (in addition to bank holidays)
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
Is in charge of all the logistics & communication between all stakeholders regards service & maintenance and will be located in Bilbao.
In this role, a typical day will look like:
- Scheduling Field Service Technicians for different kind of services (future scheduling, gaps scheduling, rescheduling, repairs)
- Ensure service execution with defined KPI's (OTD)
- Taking ownership of dispatching schedule
- Creatively finding solutions for ad hoc interventions/challenging situations
- Work constantly on Dispatch Optimizations (Routing, visit durations)
- Communication in a European and distributed team
- Activating contracts in the Service Software, to ensure optimized visit plans
- Build and optimise dispatching for multiple instruments PM contracts in the service software
The essential requirements of the job include:_ _**- Dispatching experience
- Understanding service work and customer interactions
- Good written and spoken English skills, native level of Spanish a musthave, Portuguese is a big plus.
Hach Careers) ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative.
As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining.
You'll also be part of an environment that fosters career growth and professional development, with kindness at its core.And you'll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies.Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
¿Estás...¿Interesado en trabajar para una empresa internacional y diversa?
¿Deseas poner en práctica tu capacidad de resolución de problemas?
¿Buscas un equipo amigable y de apoyo?
¿Te interesa desarrollar tu carrera profesional en el sector del agua?
¿Te interesa trabajar en una empresa comprometida con la sostenibilidad?
Si es así, sigue leyendo
En Hach, garantizamos la calidad del agua para las personas de todo el mundo. Proteger el agua, el recurso más valioso, e impulsar la sostenibilidad está muy cerca de nuestros corazones.
Formarás parte de una organización flexible y familiar que se preocupa por su gente del mismo modo que se preocupa por el medio ambiente.
Ofrecemos:
- 22 días de vacaciones (además de los días festivos)
- Opciones profesionales de incorporación y formación
- Un equipo potente con ganas de trabajar contigo
- Orientación profesional y oportunidades de desarrollo
El Service Dispatcher Iberia es responsable de la coordinación y planificación entre nuestro equipo de técnicos de campo y nuestros clientes en España y Portugal.
Así es un día de trabajo en este puesto:
- Programar a los Técnicos de Servicio de Campo para diferentes tipos de servicios (programación futura, cubrir gaps en calendarios, reprogramación, reparaciones).
- Asegurar la ejecución del servicio con los KPI's definidos (OTD).
- Asumir la responsabilidad de la planificación.
- Encontrar soluciones creativas para las intervenciones y situaciones difíciles.
- Trabajar constantemente en la optimización de la planificación (rutas, duración de las visitas).
- Comunicación dentro un equipo europeo.
- Activación de contratos en el nuestro software de servicios, para asegurar planes de mantenimiento optimizados.
- Construir y optimizar en nuestro software la planificación para múltiples instrumentos contratad
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