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Front desk manager

hace 4 meses


Madrid, España Hotel Brach Madrid 5* A tiempo completo
5 star Lifestyle Hotel belonging to the Parisian chain, EVOK, soon to open in Madrid, Gran Via is looking for:

FRONT DESK MANAGER

Duties and responsabilities
•Train, supervise and support office staff, including receptionists, security guards and call center agents
•Schedule shifts
•Ensure timely and accurate customer service
•Handle complaints and specific customers requests
•Troubleshoot emergencies
•Ensure company’s policies and security requirements are met

JOB REQUIREMENTS:
•Proven work experience as a Front desk manager or Reception manager
•Hands on mentality.
•Thorough knowledge of customer service, office management and basic bookkeeping procedures
•Proficiency in English (oral and written)
•Solid knowledge of MS Office, particularly Excel and Word
•Excellent communication and people skills
•Good organizational and multitasking abilities
•Problem-solving skills
•High School diploma; additional certification is a plus

PROFILE :
- Minimum 5 years experience in a similar establishment.
- The right candidate will be fluent in English or French.

Why us:º

- You will be able to be part of one of the most expected 5* openings in 2024, in Madrid.
- You will be part of an international chain, with 5GL hotels.
- Competitive Salary according to experience and knowledge.

Requirements:
-Previous experience of at least 3-5 years in 5*/ GL Hotels.
-High level of English and/or French essential.
-Customer oriented person, detail oriented, with people management skills.