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E commerce Inside Seller with French and English
hace 4 meses
International company located in Cornellà de Llobregat
E commerce Inside Seller with French and English will be responsible for:
- Proficient in aligning customer requirements with available company resources to effectively facilitate sales closures and enhance customer engagement with the company.
- Proactively reach out to past customers to rekindle relationships and drive sales through the e-commerce platform.
- Utilize commercial tools effectively to manage customer interactions, orders, and inquiries.
- Exhibit a genuine passion for engaging in one-on-one communication, particularly over the phone, while delivering best-in-class customer service to French and Spanish-speaking clientele.
- Utilize reactive sales techniques to identify opportunities and close sales effectively.
- Resolve customer complaints and issues efficiently and professionally, ensuring customer satisfaction.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.
- Maintain accurate customer interactions and transactions records in the CRM/SAP system.
- Other tasks as assigned.
E commerce Inside Seller with French and English requires:
- A bachelor's degree in business administration, marketing, economics, or a related field is preferred.
- Fluent in French, Spanish, and English, with exceptional communication and negotiation skills to effectively engage with customers and drive commercial success.
- Proven experience in B2B customer service roles, preferably in companies with an e-commerce environment.
- Excellent communication and interpersonal skills.
- Sales-driven mindset with the ability to meet and exceed sales targets.
- Experience in reactive sales and ability to effectively close sales.
- Detail-oriented with strong organisational skills.
- Ability to work independently as well as part of a team.
- Proactive, results-driven mindset with a strong focus on achieving measurable business results and delivering customer value.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing market conditions and customer needs.
- Team player with excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams to achieve shared goals and objectives.
Offered for E commerce Inside Seller with French and English:
- Experience in an international environment
- Hybrid work model
- Flexibility for entry hours
