Seller Engagement Associate with German
hace 5 días
About Amazon
Amazon is a global e-commerce leader, committed to delivering exceptional customer experiences. Our mission is to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online.
Job Summary
We are seeking a highly skilled Seller Engagement Associate with German to join our team. As a key member of our sales support team, you will play a critical role in supporting Amazon Selling Partners on their journey to grow their businesses and sell across Europe.
Key Responsibilities
- Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers' issues.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Selling Partner's issues and questions.
A Day in the Life
Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new and existing legislative requirements to ensure friction-free selling on Amazon platforms. You will work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.
About the Team
Our team is a dynamic and multicultural group of professionals, located in sunny Barcelona. We are passionate about innovation, inclusion, and building others. We work hard, but we also know how to have fun.
Requirements
- Proficiency (C1 level) in English and German.
- Previous working experience within a customer service/contact center environment.
- Computers & Internet skills, specifically in MS Office Excel.
Preferred Qualifications
- Other EU languages such as Italian, French, or Spanish would be an advantage.
- Business acumen in areas of Global e-commerce and retail.
- Good data analysis skills.
- Effective communication, composure, and professional attitude.
- Process improvement awareness and experience.
- Strong prioritization and time management skills, with a high degree of flexibility.
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