Customer Success Manager
hace 3 semanas
We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.
Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.
Currently, more than 4,500 institutions (governments, schools, libraries, universities, companies, and startups) place their trust in Odilo, providing access to their unlimited learning platforms to more than 170 million users in over 50 countries.
Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.
As a Customer Success Manager, you will support our corporate clients with their ODILO Unlimited Learning Ecosystem. You will create growth plans based on the learning objectives of the company. Once this plan is created, you will ensure and lead the project implementation and follow up regularly with your clients.
Your mission will ensure that all your clients take full advantage of ODILO’s Unlimited Learning Ecosystem by implementing awareness, activation, and engagement activities. As CSM, you will be in charge of your client's growth, guiding them to maximize their use of our products and accelerate ODILO's expansion with each account.
What you will do at ODILO:
- Creating and encouraging relationships of trust with clients.
- Ensuring that clients continuously take full advantage of their services to guarantee growth and customer satisfaction.
- Developing critical relationships, so that all ODILO's activities are directly aligned with the client's business strategy.
- Driving and assisting new clients' incorporation processes, working cross-functionally with other teams.
- Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth.
- Managing client meetings to promote existing relationships while also discovering new opportunities.
- Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps.
- Working in retention, renewal of agreements, and potential expansions of the same.
The ideal candidate will bring:
- Has proven experience in the SaaS industry as a CSM.
- Has at least 3 years of experience in customer success positions, in account management or tech startups.
- Can easily understand client needs and identify new opportunities.
- Is skilled in building and maintaining solid client relationships and generating growth strategies.
- Has excellent verbal and written communication skills as well as project management skills.
- Portuguese and Spanish speaker (native/bilingual).
- English proficient level.
- Is used to working with CRM tools and KPIs.
- Proficient Excel and PowerPoint skills.
- Works well independently and feels comfortable with tight deadlines.
- Is passionate about learning.
What would make us happy:
- Experience in education or e-learning markets.
- Knowledge in career-plans and competencies map in corporate organizations.
- Dedication, passion and willingness to learn with us.
- Ability to motivate other team members and make them better.
- Humility to help with any type of task when needed.
Why ODILO?
Working at ODILO is about being part of a permanent learning culture where everyone has the opportunity to take on challenges and participate in the growth of the company.
But we also offer the following:
- A unique and challenging job within an international, creative and ambitious work
- A salary commensurate with track record and experience.
- Unlimited learning in our platform with more than 4 million contents in all formats (books, audiobooks, learning experiences, movies, courses...).
- Flexible Compensation Plans: Food, Transportation, Childcare, Training and Health insurance.
Sounds like a mission made for you? Then we need to talk
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*ODILO es una entidad comprometida con la Diversidad e Inclusión, por lo que acepta la presentación de candidaturas sin sesgos.
*ODILO is an entity committed to Diversity and Inclusion, which is why it accepts the presentation of candidatures without bias.
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