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**Account Manager - Spanish-speaking Market**:
Location: Barcelona, Spain (Hybrid)
Full-time | Flexible schedule
**Who We Are**:
Welcome to Mapon, a proud member of the Draugiem Group - the creators of Latvia's beloved social network draugiem.lv and the tech powerhouse behind Printful, the first unicorn born in Latvia. We operate globally, innovating in the telematics and fleet management industry with a strong sense of mission and a close-knit team spirit.
Despite our international presence and growth, we stay grounded in our core values:
**Fairness** - We lead with honesty, transparency and respect.
**Experimentation** - We're not afraid to try, fail, learn, and try again.
**Initiative** - We take action, own our tasks, and bring energy to what we do.
At Mapon, you're not just joining a company - you're joining a journey.
**What You'll Do**:
As an Account Manager, you'll play a hybrid role of farmer (retaining and nurturing existing customers) and hunter (driving growth by identifying upsell, cross-sell, and new business opportunities). You'll be responsible for owning the full post-sales cycle, from onboarding new customers to ensuring their long-term success and revenue growth.
**Your Main Responsibilities Will Include**
Onboarding & Adoption - Lead the onboarding process for new customers after the AE handover, ensuring a smooth technical setup and strong product adoption from day one.
Manage and Grow Accounts - Be the main point of contact for your customer portfolio and drive long-term satisfaction.
Upselling & Cross-selling - Proactively identify ways to expand the use of Mapon solutions, increasing account revenue.
Hunt for New Business Within Existing Accounts - Map decision makers, build relationships with other departments, and explore untapped opportunities.
Account Reviews & Forecasting - Conduct regular business reviews to demonstrate value and maintain strong pipeline visibility.
Churn Prevention - Detect early warning signs of dissatisfaction and address them before they become critical.
Cross-team Collaboration - Work closely with SDRs, AEs, Support, and Product to deliver a seamless customer experience.
Be a Trusted Advisor - Position Mapon as a strategic partner by understanding customer needs and industry challenges.
**What We're Looking For**:
✔ Experience in Account Management, Customer Success, or Sales with a strong commercial mindset.
✔ Proven track record of leading onboarding processes and ensuring high adoption rates.
✔ Ability to manage a large portfolio of accounts with a focus on growth and retention.
✔ Strong negotiation and relationship-building skills.
✔ Excellent organizational and time-management skills.
✔ Confident communicator - both written and verbal.
✔ Fluent Spanish (C1+) and good English (B2+) required for daily communication.
➕ Experience in SaaS, B2B sales, fleet management, or telematics will be highly valued.
**What We Offer**:
Join an international team of 200+ colleagues with global reach and local soul.
- Flexible hybrid work setup - work from home a few days a week.
Social events, team buildings, and a supportive work culture.
Pet-friendly office in PobleNou with free coffee and fruit.
All Apple gear - laptop, accessories, and everything you need.
Extra day off on your birthday.
Tarjeta restaurante for your meals.
Gym membership & private health insurance.
Annual training budget.
Flexible hours and short Fridays to enjoy life outside work.
Ready to join the adventure?
Send us your Resume in English today
AS MAPON SUCURSAL EN ESPAÑA (reg.no. W0541088A)
