Front Office Supervisor

**Who we are**:
Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

**Aethos Mallorca - Our hotels**

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

**Position summary**

As Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross-department collaboration, and maintain high service standards.

My responsibilities include overseeing check-ins and check-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Assistant Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations

**Key responsibilities**:

- ** Operational Ownership**

I will ensure the smooth operation of the Front Office team by:

- Supporting a guest-centric culture and raising awareness among colleagues about the importance of guest experience.
- Managing the guest experience from arrival to departure, including special occasions, with precision and warmth.
- Oversee daily operations, including arrivals, departures, check-ins, check-outs, and guest interactions.
- Addressing inquiries and resolving concerns promptly and professionally.
- Coordinating reservations, transportation, and special requests for personalized service.
- Conducting Front Office audits and ensure accurate reporting.
- Monitoring security and safety protocols for guest and host well-being.
- Reviewing PMS reports and resolving discrepancies.
- Maintaining detailed guest profiles for personalized service.
- Managing host schedules, ensuring professionalism and punctuality.
- Ensuring accuracy of daily checklists and room inventory management.
- Collaborating with Housekeeping, Maintenance, Room Service, Engineering, and Security to enhance guest satisfaction.
- Supporting upselling initiatives and preparing for the next day's operations.
- Coordinating guest transfers with transportation providers.
- Attending and contributing to departmental meetings and briefings as required.
- Performing additional tasks as assigned by senior leadership.

I am committed to upholding and exceeding Aethos quality standards by:

- Maintaining a visible presence in guest areas and offering hands-on support.
- Creating a warm and professional first impression for all arrivals and departures.
- Personalizing interactions to anticipate and meet guest preferences.
- Sharing knowledge about hotel services, amenities, and the local area.
- Supporting seamless communication between guests and departments to fulfill special requests.
- Handling guest complaints and suggestions, logging them, and ensuring timely resolution.
- Monitoring gu