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Receptionist (Front Office)

hace 2 semanas

Mallorca Illes Balears provincia, España Aethos A tiempo completo

**Who We Are**:
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

**Our Hotels and Clubs**:
Aethos currently operates six properties and with more openings coming in 2025. The hotels in its portfolio currently includes Aethos Milan, Aethos Monterosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Sardinia, Aethos Corsica, and Aethos Ericeira (north of Lisbon). Coming in 2025, Aethos Mallorca (June 2025) and Aethos Madrid (2026). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monterosa, and the next cluster will be in Lisbon and Ericeira.

**Job Overview**

**KEY RESPONSIBILITIES**:

- Responsible for checking guests in and out of the hotel in a courteous manner.
- Performs front desk administrative duties including answering phone calls, making guest reservations and greeting guests.
- Works with the Front Office Manager to maximise room occupancy and use up
- selling techniques to promote hotel services and facilities.
- Supports the Front Office Manager to ensure a smooth daily operation.
- Provides direction to Receptionists.
- Ensures that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or other departments.
- Receives and manages reservations made online and via the telephone.
- Verifies guests' payment methods during check-in and proactively requests any additional personal details required as part of the guest profile standard.
- Assigns rooms to guests and informs them of the hotel’s facilities and services.
- Ensures that all guests are welcomed and receive an outstanding level of service.
- Organises transport services for guests at their request.
- Coordinates with other departments in the hotel and maintains open communications with them to find better ways to serve the guests.
- Works with reservations to ensure that guest profiles are not duplicated.
- Responds to guest inquiries and requests and resolves guest issues and concerns in a timely, friendly and efficient manner.
- Stays up to date with events taking place in the market and with the competitors.
- Demonstrates a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Uses the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Acts in accordance with policies and procedures when working with front of house equipment and property management systems.
- Assist other departments, as necessary.
- Ensures all banking procedures are carried out at the end of the shift and are securely locked in the safe before leaving shift.
- Ensures total compliance with standards of operation.

**ROLE REQUIREMENTS**:

- A proactive, enthusiastic and committed individual, with a can-do attitude who looks for opportunities to improve their performance.
- A guest-oriented individual who is able to drive operational excellence.
- Flexibility to react to changing requirements in a dynamic environment.
- Must possess solid time management and organisational skills, with the ability to work under pressure whilst prioritising and delegating tasks effectively.
- Ability to communicate effectively with guests and employees.
- Must be able to communicate instructions clearly.
- Previous Receptionist/Hotel Receptionist experien