Front Office Agent

**About Jumeirah & the Hotel**:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Set high above Port de Sóller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana.. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants including signature dining at Cap Roig Brasserie, Es Fanals Restaurant (MICHELIN Guided), and Nikkei inspired cuisine and signature cocktails at Sunset Lounge, each offering panoramic vistas over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

**About the Role**:
***

An opportunity has arisen for a Front Office Agent position to join our Rooms Department at Jumeirah Mallorca.

The main duties and responsibilities of this role are:

- Provide a seamless and personalized experience for guests during check-in, stay, and check-out, ensuring all information and special requests are accurately processed. Deliver guest service in line with LQA (Leading Quality Assurance), Forbes, and FHR standards, maintaining the highest level of professionalism and luxury service
- Anticipate and respond to guest needs, handle inquiries, and resolve complaints promptly, aiming to exceed guest satisfaction.
- Assist with reservations, manage VIP bookings, handle guest billing, and process payments efficiently while ensuring accuracy.
- Collaborate with other departments to ensure timely room readiness, special requests, and smooth service delivery.
- Provide personalized service to VIP guests, manage special occasions, and coordinate with relevant teams to enhance the guest experience.

**About the Benefits**
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
- Take advantage of the Winter Relocation Program with opportunities to work at other Jumeirah properties.
- Benefit from complimentary cleaning of employee uniforms and work attire.
- Enjoy complimentary meals during your shifts.

**About you**:
**Qualification & Experience**
- High school diploma or equivalent required; Bachelor’s degree in hospitality management or a related field is preferred.
- Minimum of 1-2 years of experience in a luxury hotel front office or customer service role, with a strong background in hospitality operations.
- Previous experience in a 5-star or luxury hotel environment preferred, with knowledge of LQA, Forbes, and FHR standards.

**Skills & Competencies**:

- Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure.
- Proficiency in hotel management software (e.g., Opera, Protel) and Microsoft Office.
- Strong organizational skills with a focus on accuracy and efficiency.
- Impeccable grooming and professional appearance aligned with 5-star luxury standards.
- Proactive, guest-focused mindset with a passion for delivering exceptional service and memorable experiences.
- Calm and composed demeanor in high-pressure situations, with a friendly and approachable attitude.