Intern - Front Office

hace 10 horas

Mallorca Illes Balears provincia, España Aethos A tiempo completo

**Who We Are**

At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

**Aethos Mallorca - Our Hotels**

Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.

Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.

Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

**Position summary**

As a Front Office Intern, I support the Front Office team in delivering seamless and personalized guest experiences. I assist with guest check-ins and check-outs, manage reservations, handle inquiries, and help coordinate special requests. This role allows me to gain hands-on experience in front desk operations while contributing to exceptional service for every guest.

**Key responsibilities**:

- Assist with guest check-ins, check-outs, and room assignments.
- Manage reservations, cancellations, and modifications in the system.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Support daily administrative tasks, reporting, and record-keeping for the Front Office.
- Gain hands-on experience in front desk operations and customer service excellence.

**Skills and Qualifications**:

- Currently pursuing a degree in Hospitality, Tourism, or a related field.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Attention to detail and commitment to providing exceptional guest service.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Basic knowledge of front desk operations and reservation systems is a plus.
- Proactive, eager to learn, and adaptable to different tasks and challenges.
- Fluent in Spanish and English; knowledge of additional languages is a plus.

** Ready to Join Us?**

Are you passionate about hospitality and eager to gain real-world experience in a luxury hotel? Join our team as a Rooms Division Intern and develop your skills while supporting our mission to create exceptional guest experiences. Bring your enthusiasm, curiosity, and willingness to learn, and be part of a team that values growth, collaboration, and excellence.

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