Assistant Front Office Manager

**An Irresistible Opportunity**

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

**What We’re Looking For**
- A Bachelor's Degree in Hospitality Management or a related field is preferred.
- Excellent Communication and Interpersonal Skills, with fluency in English and Spanish, leveraging strong verbal and written skills.
- Must hold the Legal Right to Work in Europe, including any required visas or work permits, in full compliance with local regulations.
- A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational guest experiences synonymous with The Pacha Group’s award-winning Service Quality.
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated Properties will be advantageous, demonstrating a commitment to Luxury Service Standards.
- Organisational and Leadership skills, effectively leading and inspiring our Pacha Family to new heights.
- An elevated and energetic Conversationalist, engaging guests with lively discussions.
- Flexibility to work a variety of shifts, including Weekends and Holidays, based on the requirements of the Hotel.
- A Professional Appearance, always adhering to The Pacha Group’s Grooming Standards and maintaining a polished demeanour.
- A Proactive Nature and Eye for Detail, ensuring every aspect of our operation is perfectly curated.
- Creative Problem-solver who takes Ownership of all duties and tasks assigned.
- Skilled in improving Customer Satisfaction and driving Profitability.

**Key Responsibilities**
- Greets Guests upon Arrival with a Warm Welcome, setting the tone for an incredible stay.
- Oversees the Reception and Registration process, and manages and coordinates Front of House Operations, ensuring every Guest experiences impeccable Service at all times.
- Exudes a unmatched and approachable Presence at the Front Desk, remaining readily available to both guests and peers.
- Anticipates and Proactively Addresses guests needs, inquiries, complaints and requests with professionalism and courtesy
- Prioritises Regular Audits and inspections of the Front Desk operations to validate quality standards and identify areas for improvement, taking corrective actions when necessary.
- Schedules the visionary Front Office Team’s roster efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods.
- Maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee Accuracy and Security in all financial transactions.
- Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development.
- Works closely with the Front Office Manager to establish and continuously update The Pacha Group's Standard Operating Procedures (SOPs), ensuring consistently seamless operations and premium Guest Service.
- Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to motivate and upskill our Pacha Family, while identifying opportunities for career growth.
- Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating guest preferences and special requests.
- Joins forces with the Concierge Team, providing guests with Personalised Assistance, and arranging local attractions, transportation, and other services.
- Fosters Open Communication with other departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency.
- Establishes and Nurtures Robust Relationships with VIP Guests and Repeat Customers, acknowledging their loyalty with personalised gestures and exclusive amenities.
- Implements re