Front of House Manager

hace 22 horas

Mallorca Illes Balears provincia, España lhc A tiempo completo

LHC International is the leading career partner for executives in the hospitality and operational real estate industry.

For our partner, a luxury hotel in MALLORCA, we are looking for a FRONT OF HOUSE MANAGER 5* HOTEL(all genders) with immediate effect or by appointment.

Your Key Responsibilities

In charge of Front office, concierge, guest services, butler and operator divisions.
Manages day-to-day operations of the FOH, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Maintains knowledge of room availability and rates and suggestively sells.
Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures all cashiering procedures comply with accounting policies and standards.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Your Skills

Ability to interact with guests in a friendly and professional manner, addressing their needs and resolving any issues promptly.
Leading and motivating front office staff, including receptionists, concierge, and bellhops, ensuring they perform their duties effectively.
Managing disputes or conflicts among staff or between staff and guests diplomatically.
Strong ability to communicate clearly and effectively with guests, staff, and other departments.
Knowledge of multiple languages is advantageous, especially in hotels with international guests.
Proficiency in property management systems (PMS) like Opera, Protel, or Fidelio for reservations, check-ins/outs, and billing.
Understanding pricing strategies, occupancy rates, and room revenue to maximize profitability.
Managing budgets and controlling costs related to the front office operations.
Handling multiple responsibilities simultaneously without compromising on quality or efficiency.

Next steps

**Please note**: Even if this job isn't quite the right fit for you, we are happy to find the perfect next career step for you. You can contact us any time for a confidential discussion about your career ambitions.

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