Bell Supervisor

**Who we are**:
Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

**Aethos Mallorca - Our hotels**

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

**Position summary**

As a Bell Supervisor, I will lead the team to deliver personalized, seamless service for all guests and visitors at Aethos Mallorca. I will oversee luggage handling, coordinate arrivals and departures, manage valet services, and arrange transportation as needed.

I will ensure guest interactions are handled with care, addressing inquiries, and anticipating needs. My role involves training, guiding, and supporting the team for smooth operations, while collaborating with the Front Office team to ensure exceptional guest experiences and operational excellence.

**Key responsibilities**:

- ** Operational Ownership**

I will ensure the smooth operation of the Bell team by:

- Overseeing valet parking services, ensuring vehicles are managed securely and promptly.
- Supervising door valet services to create a welcoming and professional first impression.
- Managing luggage handling with care, ensuring prompt and efficient delivery to and from guest rooms.
- Coordinating transportation requests, including taxis and private transport, while ensuring timely and high-quality service.
- Ensuring private transfers are timely, with vehicles in optimal condition.
- Maintaining a visible presence in the lobby and entrances, greeting and assisting guests and visitors.
- Monitoring daily team schedules and task assignments, ensuring proper coverage during vacations and holidays to align with operational needs.
- Managing guest inquiries and requests promptly and professionally.
- Ensuring all department equipment and facilities, such as trolleys, the lobby, luggage storage, parking areas, and welcome stations, are clean and in good working order.
- Conducting regular team briefings to align on daily operations and guest priorities.
- Coordinating with all departments to ensure a seamless guest experience.
- Adhering to all standards and procedures, maintaining consistency in service.
- Overseeing daily checklists and delegating additional tasks as needed.
- Attending departmental meetings and contributing to the team’s success, as required by senior leadership.
- Resolving guest complaints efficiently while ensuring high levels of guest satisfaction and retention.

I will enhance the guest journey by:

- Creating a warm and welcoming atmosphere that reflects Aethos' standards for all arrivals and departures.
- Ensuring a seamless check-in and check-out process by coordinating effectively with the Front Office team.
- Anticipating and fulfilling guest needs with a personal touch, including special requests and preferences.
- Providing insightful information about the property, services, and the local area to