Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- German***

**Description**:
**Customer Representative**

**Main tasks**:

- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

**Hours and Benefits**:

- Shift: 39 hours/week Monday to Saturday Rotative from 09:00 to 20:00.
- Salary: 21.700 Euros gross/year + up to 2.000 Euros gross/year in bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:

- Fluent German and English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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