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**Customer Service/Support** **Location** - Barcelona, Spain**Language** - English*** **Description**: - In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for **English-speaking Customer Representative (on-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix**, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Customer Representative** on our team, you will: - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise - Escalate potential service issues - Guide customers through the claims process - Monitor and report on customer service performance - Keep up to date with all the latest products, processes and policy changes **Concentrix is a great match if you**: - Are bilingual or proficient in English language - Have good disposition to work in a customer service environment - Have customer care skills - ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution **It will be a plus if you have**: **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week temporary contract: Monday to Friday 10:00 to 19:00 - Salary 18 400 euros gross/year + up to 1200 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix is an equal opportunity employer **RRQ24-002260-1-UNITED KINGDOM** *** **Similar jobs**: **Customer Service/Support** **Customer Service Representative (Swedish-speaking) - On-site - Part time**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in **Barcelona, Spain** *** **Swedish** **Customer Service/Support** **Customer Representative (English-speaking) - On-site**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in **Barcelona, Spain** *** **English** **Customer Service/Support** **Klantenservicemedewerker KPN Save**: Klantenservicemedewerker KPNWord jij enthousiast van het creëren van onvergetelijke ervaringen? Kom dan werken bij Concentrix + Webhelp Ga aan de **Rotterdam, Netherlands** *** **Dutch** **Customer Service/Support** **Customer Representative (Czech-speaking) - On-site**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in **Barcelona, Spain** *** **Czech** **More jobs
