Customer Representative

**Customer Service/Support** **Location** - Barcelona, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for **Swedish-speaking Customer Service Representatives (On-site) **to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix**, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a **Customer Service Representative** on our team, you will: - Solve requests/incidents that require a higher level of technical knowledge - Support technical enquires and manage incidents of the client’s product, car electrical chargers. - Progress / close service requests to a satisfactory conclusion on call management system - Proactively update customers with status and resolution progress - Monitor / progress all open queries in queue - Escalate potential service issues to appropriate level - Ensure contractual SLA is maintained - Respond to any reasonable task posed by the assigned manager - Achieve an excellent customer satisfaction level **Concentrix **is a great match if you: - Have a proficient or bilingual level of Swedish and advanced level of English - Possess excellent customer care skills, knowledge and awareness - Have adequate professional experience - Are able to implement and manage changes in processes - Are responsible and possess independent work habit - Have good communication and team skills, flexibility and stress resistance - Follow the security rules of the company. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week contract: Monday to Sunday 09:00 - 20:00 (rotative)- Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix is an equal opportunity employer **RRQ24-002925-1-SWEDEN** *** **Similar jobs**: **Customer Service/Support** **Customer Service Representative**: Do you have 12 months’ experience working in an international contact centre environment? What if you could make your job fit **Cape Town, South Africa** *** **English** **Customer Service/Support** **Team Leader**: If you’ve been working hard to build your career in the service industry and know the ins and outs of **Durban, South Africa** *** **English** **Customer Service/Support** **Mitarbeiter (m/w/d) für den IT-Support im Medizintechnikbereich - 100% Homeoffice**: Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.In **Remote, Germany** *** **German** **Customer Service/Support** **Swedish-speaking Technical Customer Support Advisor**: Open yourself to new career possibilities in Estonia and join our team as a Swedish-speaking Technical Customer Support Advisor **Remote, Estonia** *** **English** **More jobs