Customer Representative

**Customer Service/Support** **Location** - Barcelona, Spain**Language** - French*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona** and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for French-speaking **Customer Service Representatives (On-site) **to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix**, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Customer Service Representative** on our team, you will: - Solve requests/incidents that require a higher level of technical knowledge - Support technical enquires and manage incidents of the client’s product, car electrical chargers. - Progress / close service requests to a satisfactory conclusion on call management system - Proactively update customers with status and resolution progress - Monitor / progress all open queries in queue - Escalate potential service issues to appropriate level - Ensure contractual SLA is maintained - Respond to any reasonable task posed by the assigned manager - Achieve an excellent customer satisfaction level **Concentrix is a great match if you**: - Have a proficient or bilingual level of French and advanced level of English - Possess excellent customer care skills, knowledge and awareness - Have adequate professional experience - Are able to implement and manage changes in processes - Are responsible and possess independent work habit - Have good communication and team skills, flexibility and stress resistance - Follow the security rules of the company. **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week contract: Monday to Sunday 07:00 - 16:00 (rotative)- Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix is an equal opportunity employer **RRQ24-002947-1-FRANCE** *** **Similar jobs**: **Customer Service/Support** **Partner Support Agent (German-speaking) - On site**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in **Barcelona, Spain** *** **German** **Customer Service/Support** **Customer Representative (Swedish-speaking) - On-site - Tech Industry**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in **Barcelona, Spain** *** **Swedish** **Customer Service/Support** **Agente de Servicio al Cliente - Mercado Español**: ¿Te entusiasma crear experiências memorables? Entonces únete a nosotros en Concentrix y trabaja con gente enérgica que se esfuerza por **Barcelona, Spain** *** **Spanish** **Customer Service/Support** **Customer Representative (French-speaking) - On-site - Tech Industry**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in **Barcelona, Spain** *** **French** **More jobs