Customer Care Representative

hace 17 horas

Barcelona, España Out2Bet A tiempo completo

**Job Title**: Customer Care Representative

**Location**: Barcelona, Spain

**About Us**:
We are an innovative and fast-growing international company, dedicated to delivering exceptional customer experiences. As we continue to expand, we are looking for a **Customer Care Representative** to join our team in Barcelona. You will play a crucial role in providing top-tier service to our French-speaking customers, ensuring their inquiries are resolved promptly and professionally.

**Role Overview**:
As a **Customer Care Representative**, you will be the first point of contact for our French-speaking customers. You will be responsible for handling inquiries, complaints, and product or service-related questions, ensuring that each customer receives timely and effective solutions. This role requires excellent communication skills, the ability to work in a fast-paced environment, and a customer-first approach. You will work closely with other departments to ensure a seamless experience for our customers, building trust and loyalty along the way.

**Key Responsibilities**:

- **Assess and Address Customer Needs**: Accurately identify and assess customer needs to ensure satisfaction, providing tailored and relevant solutions for each individual case.
- **Deliver Personalized Assistance**: Establish meaningful, interactive connections with customers by personalizing responses, demonstrating empathy, and addressing their unique situations.
- **Provide Accurate and Comprehensive Information**: Utilize the right tools and methods to deliver precise and thorough information, ensuring customers are informed and empowered.
- **Contribute to Team Goals and Metrics**: Work collaboratively to meet both individual and team goals, prioritizing timely issue resolution over call handling quotas.
- **Ensure Consistent Quality and Adherence**: Follow established procedures, guidelines, and policies to maintain high-quality service and a consistent customer experience.
- **Exceed Customer Expectations**: Go the extra mile to engage and delight customers, proactively addressing their needs and delivering an exceptional customer care experience.

**Qualifications**:

- Proven experience in customer support or a similar role, with a strong focus on service excellence.
- Bilingual: Proficient in French and English (essential).
- Strong communication skills, with the ability to handle written inquiries effectively.
- Familiarity with CRM systems and customer support practices is a plus.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Customer-oriented with the ability to adapt and respond to different customer personalities.
- Willingness to work on rotating shifts (8-hour shifts, 5 times a week).

**What We Offer**:

- Competitive salary and benefits package.
- Performance-based bonus structure.
- Opportunity to work in an international, innovative, and fast-growing company.
- Collaborative and dynamic work environment.
- Career growth and development opportunities.
- Relocation package to help make your move smooth and stress-free (if applicable).
- Access to a vibrant coworking space in Barcelona, featuring modern offices, shared areas, pools, a gym, a restaurant, a bar, a laundromat, meeting rooms, and regular events.

If you’re passionate about delivering excellent customer service and thrive in a fast-paced, customer-focused role, we’d love to hear from you
- Only CV's in English will be considered**_

Work Location: In person

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