Customer Service Team Lead
hace 4 semanas
¿Te gustaría trabajar en empresa multinacional, consolidada y referente en la fabricación y venta de sistemas de fijación para sector de la Construcción y Bricolaje?
fischer Ibérica es tu compañía
Buscamos un/a Team Leader Customer Service para nuestras oficinas de Cataluña, que tenga pasión por la atención al cliente y buenos dotes de liderazgo.
**El proyecto**: Tu misión será dar un excelente servicio al cliente y desarrollar al equipo.
¿Cómo nos ayudarás a conseguir nuestra misión?
- Dar soporte de atención al cliente a nuestros proveedores, usuarios y personal interno.
- Back office: Gestión de pedidos, incidencias, gestión de devoluciones, entre otras tareas relacionadas con el puesto.
- Implementar mejoras continua de procesos, buscamos ser más eficiente, más productivos y tener servicio de atención al cliente excelente.
- Sacar conclusiones mediante data tangible, utilizando Excel, SAP, BI
- Liderazgo: es fundamental que tenga la capacidad de involucrar a todo el equipo en la transformación que se quiere lograr para ofrecer la mejor experiência al cliente.
- Capacidad para desarrollar al equipo y transformar el departamento a otro nível (imprescindible).
- Seguir implementado formas de mejorar el rendimiento, la eficiencia y la eficacia del equipo en función de las métricas y la retroalimentación de los clientes.
- Proporcionar información valiosa a los departamentos transversales y de ventas, para hacer crecer la organización y retener clientes.
- Excel imprescindible, valorable SAP.
**10 razones para trabajar en fischer**:
- Posibilidades reales de carrera y desarrollo interno.
- Retribución flexible.
- Seguro de Salud ADESLAS.
- Plan de referidos de 800€.
- Día libre en tu cumpleaños.
- Horario flexible.
- Cheque nacimiento bebé.
- Plataforma self-learning, para que crezcas tú y nosotros.
- Descuento en nuestros productos, y no son pocos.
- Team buildings anuales
Para formar parte de nuestro equipo
**Es fundamental compartir nuestros valores**: Humildad, proactividad, trabajo en equipo, e inquietudes por aprender:
- Tener espíritu emprendedor y ser un/a apasionado/a de los nuevos retos.
- Formación en ADE, Marketing o similar.
- Experiência previa en servicio al cliente, preferiblemente con al menos 2 años en un rol de liderazgo o supervisión con proyectos demostrables.
- Inglés B2/C1
- Habilidades de comunicación excepcionales.
- Aptitudes para analizar datos y métricas de servicio al cliente.
- Capacidad para liderar, motivar y desarrollar al equipo (imprescindible).
- Que te guste trabajar en equipo y compartir tus conocimientos sin miedo a equivocarte.
Si eres un/a profesional apasionado/a de la creatividad y la innovación y quieres desarrollar tu carrera en una gran empresa
Inscríbete
"En fischer, estamos comprometidos con la igualdad de oportunidades de empleo independientemente del grupo étnico, religión, sexo, origen nacional, orientación sexual, edad, estado civil, discapacidad, género, identidad o expresión de género"
-
Customer Service Agent Team Lead
hace 1 mes
España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...
-
Customer Service Agent Team Lead
hace 1 mes
España Centrient Pharmaceuticals A tiempo completoDescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
-
Customer Service Junior Team Lead
hace 1 mes
España Blu Selection A tiempo completoReady to use your experience of being a Team Lead in Customer Service for our client that is insourcing their Customer Service Hub in Barcelona? In this position, you will be responsible for leading a team of Customer Service agents. As the Service Hub is being created, it requires a high level of flexibility and pro-activity. Your experience as a team lead...
-
Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
-
Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
-
Customer Service Team Manager
hace 2 meses
España Victorian Plumbing A tiempo completoDo you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our...
-
Customer Service Lead/Office Admin
hace 2 semanas
España buscojobs España A tiempo completoJob Title : Customer Service Lead / Office AdminLocation : Remote (MST Time zone)Salary Range : up to 1500 USDWork Schedule : Monday - Friday, 8 : 00 AM to 5 : 00 PM (MST)NOTE : INDEPENDENT CONTRACTOR POSITIONCompany Overview :Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Service Manager
hace 1 mes
España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Customer Service Coordinator
hace 3 semanas
España Wintalent Executive Search A tiempo completoOur client is a multinational company located in the Tarragona area. They need to hire a Customer Service Coordinator: Job Summary: Deliver exceptional Customer Care Service. Take leadership of customer satisfaction excellence to be representative of VOC within the company and therefore to build market driven culture to support the business plan. Act as...
-
Customer Service Coordinator
hace 3 semanas
España Wintalent Executive Search A tiempo completoOur client is a multinational company located in the Tarragona area. They need to hire a Customer Service Coordinator: Job Summary: Deliver exceptional Customer Care Service. Take leadership of customer satisfaction excellence to be representative of VOC within the company and therefore to build market driven culture to support the business plan. Act as...
-
Customer Retention Team Lead
hace 1 mes
España Ukio A tiempo completoAbout you | We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...
-
Customer Service Team Leader
hace 1 mes
España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...
-
Customer Service Team Leader WA
hace 1 mes
España Korvest Ltd A tiempo completoEzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...
-
Customer Service Manager
hace 2 semanas
España buscojobs España A tiempo completoAt Mizuno Italy we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...
-
Customer Service Manager
hace 3 semanas
España Homerun B.V. A tiempo completoAt Mizuno Italy we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...
-
Customer Service Team Leader
hace 1 mes
España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
-
Customer Service Manager
hace 4 semanas
España World Gym A tiempo completoCustomer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...
-
Sales and Customer Service Manager
hace 4 semanas
España PlacidWay A tiempo completoAbout the Role: We are looking for a motivated and experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. Key...
-
Sales and Customer Service Manager
hace 4 semanas
España PlacidWay A tiempo completoAbout the Role: We are looking for a motivated and experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. Key...
-
Data Team Lead
hace 1 mes
España IQVIA A tiempo completoJob Overview Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Data Management (DM) team to provide high quality data management products that meet customer needs....