Customer Service Agent Team Lead
hace 1 mes
Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment to Quality, Reliability, and Sustainability at the heart of everything we do. Our over 2200 employees work continuously to meet our customers’ needs and actively participate in the fight against antimicrobial resistance.Founded 150 years ago as the ‘Nederlandsche Gist- en Spiritusfabriek’, our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States, and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading global private investment firm.The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position:The PositionThe Regional Customer Service Agent Team Lead role is a hands-on team leader responsible for leading the customer service teams within the assigned region and managing the order-to-cash process, ensuring fast and reliable order fulfilment for customers. Alongside providing Customer Service for the assigned region, the role will manage the day-to-day running of a team of Customer Service Representatives ensuring coverage and support.The Regional Customer Service Agent Team Lead reports to the Global Customer Service Director.The main activities and responsibilities:Responsible for End-to-End Order Life Cycle for assigned accounts (PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation).Leading Customer Service team on day-to-day issues and leading daily meetings - collaborating with internal teams.Resolving escalated customer issues.Managing team performance, training, and workload.Motivating the customer service team to meet goals.Creating reports for the director of customer services.Setting objectives and conducting team member’s annual reviews.Leading continuous improvement initiatives and working to improve credits, queries, and targets.Working with other members of the Sales, Franchise, Logistics, and Operations teams to identify issues, propose solutions, and participate in projects to contribute to operational and sales efficiency.Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.Building close relationships with all internal and external contacts to constantly improve information flow and the order process.Responsible for meeting all KPIs related to customer segmentation within the assigned region.The Ideal Candidate:Minimum High School Diploma or equivalent.5+ years of experience in sales and/or call center within a business-to-business environment including:Experience of customer service at supervisor level.Experience of managing people and leadership.Experience liaising with an internal distribution department to ensure the product's delivery to the customer would be an advantage.Experience of liaising with customers/internal departments located internationally would be an advantage.Fluent in English language equivalent to upper intermediate level B.2, plus fluency in language(s) required to operate in the region.MS Office – MRP system SAP.Demonstrable track record of taking on extra responsibility.Strong communication skills, including active listening and clear articulation.Ability to solve problems, alleviate conflicts, and escalate tactfully.Ability to multitask, manage time, and prioritize.Ability to work individually and as a team member.Strong administrative and organizational skills.Ability to manage team performance, training, and workload.Terms and RewardWe offer a local contract in a challenging, comprehensive, operational environment, with many opportunities for personal input and growth and plenty of discussions with other professionals. The organization is very flat, providing you with a lot of freedom and responsibility in an open, direct, and informal atmosphere.The ProcedurePlease submit your application via the 'apply' button and upload your CV & cover letter in English. We also ask you to include information on your current remuneration. Only applications with CV and Cover Letter will be considered.For more detailed information about the role and about the Recruitment & Selection process you can contact us via HRSpain@centrient.com. We invite you to visit our website www.centrient.com for information about our company.Reference check procedures are part of the Centrient Recruitment & Selection Process. You will be contacted when a reference check is required.
#J-18808-Ljbffr
-
Customer Service Agent Team Lead
hace 1 mes
España Centrient Pharmaceuticals A tiempo completoDescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
-
Customer Service Junior Team Lead
hace 1 mes
España Blu Selection A tiempo completoReady to use your experience of being a Team Lead in Customer Service for our client that is insourcing their Customer Service Hub in Barcelona? In this position, you will be responsible for leading a team of Customer Service agents. As the Service Hub is being created, it requires a high level of flexibility and pro-activity. Your experience as a team lead...
-
Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
-
Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
-
Customer Service Agent
hace 2 semanas
España buscojobs España A tiempo completoJoin Our Team at Magical Destinations Travel: Your Gateway to a Rewarding Career in Travel!Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Customer Service Agent to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative...
-
Customer Service Agent
hace 1 mes
España MSX International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
Customer Service Agent
hace 1 mes
España MSX International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
-
Customer Service Agent
hace 1 mes
España MSX International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
Customer Service Agent
hace 4 semanas
España Magical Destinations Travel A tiempo completoJoin Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Customer Service Agent to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative...
-
Customer Service Agent
hace 1 semana
España Cataloxy A tiempo completoOfertas de empleo Customer Service Agent (French Speaker)Publicada: 24.01.2024. Actual hasta: 05.12.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental,...
-
Tourism Customer Service Agent
hace 1 mes
España Sellfreenow A tiempo completoTourism Customer Service Agent (German/French)Job offers with languages in EuropeCurrently, we are hiring a Tourism Customer Service Agent (German/French) in Spain. This is a permanent position.Salary: Less than 18.000 € gross / yearResponsibilities:Provide excellent customer service to clients in German and French.Assist customers with inquiries and...
-
Customer Service Agent
hace 1 semana
España Cataloxy A tiempo completoOfertas de empleo Customer Service Agent (German Speaker)Publicada: 18.03.2024. Actual hasta: 08.12.2024Customer Service Agent (German Speaker), BarcelonaSalario: a convenirSummary informationPuesto: Customer Service Agent (German Speaker)Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ExoticcaDescripción de la...
-
Customer Service Agent
hace 2 meses
España Insurello A tiempo completoHundratusentals människor skadas varje år, men väldigt få gör anspråk på- och får sina personliga försäkringsersättningar eftersom det är komplicerat att gå igenom en försäkringsprocess då det kräver tid, kunskap och tålamod. Vi på Insurello har utvecklat den första digitala lösningen som hjälper människor att få ut rätt ersättning...
-
Customer Service Agent
hace 2 semanas
España buscojobs España A tiempo completoPurpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while...
-
Customer Service Agent
hace 1 mes
España MSX International Inc. A tiempo completoAll offer letters will be sent by an MSX e-mail address that ends with @msxi.com, @msxi-euro.com, or @successfactors.com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an...
-
Customer Service Agent
hace 2 semanas
España MSX International Inc. A tiempo completoTitle: Contact Center Agent - DutchLocation: Madrid, ES, 28037Job Title: Contact Center AgentContract type: Indefinite, 40 hours per weekAre you looking for a customer-focused role where you can make an impact on the customer journey?As Contact Center Agent you will support our customers to ensure the quality of the services provided through different...
-
Customer Service Team Manager
hace 2 meses
España Victorian Plumbing A tiempo completoDo you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our...
-
Dutch Customer Service Agent
hace 2 semanas
España buscojobs España A tiempo completoAbout ADM VALUEADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.Our impactGlobal reach: We are present in 6...
-
Dutch customer service agent
hace 4 semanas
España ADM Value A tiempo completoAbout ADM VALUE ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience. Our impact Global reach: We are present...
-
Dutch customer service agent
hace 4 semanas
España ADM Value A tiempo completoAbout ADM VALUE ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience. Our impact Global reach: We are present in...
