Customer Service Junior Team Lead
hace 1 mes
Ready to use your experience of being a Team Lead in Customer Service for our client that is insourcing their Customer Service Hub in Barcelona? In this position, you will be responsible for leading a team of Customer Service agents. As the Service Hub is being created, it requires a high level of flexibility and pro-activity. Your experience as a team lead will be highly valued in this environment where there is a focus on ensuring customers are helped according to the highest standards. Our client values inclusivity, diversity, and focuses on creating an open and equal work environment. Sounds like the perfect job for you? Then don’t hesitate to apply directlyYour responsibilities and impact as a Customer Service Team Lead will be:Leading a team of Customer Service representatives and acting as a link between agents and the operations managementOverseeing the overall team performance (meeting quality standards, SLAs, and KPIs)Providing reports on workload trends, backlogs, and proposing staffing requirementsCreating and maintaining a collaborative working environmentCooperating closely with other team leads to enable mutual learning and overcome systematic quality problemsActing as a single point of contact for escalations and actively finding solutionsSkills, qualifications, and interests you need to succeed in this role:1+ years of applicable team lead experience in a contact centerPeople leadership skills, and the ability to inspire and develop teamsExcellent communication skills, both verbal and writtenNative in German, proficient in English (additional European language skills are a plus)Proactive and well-structured working styleFlexible and able to adapt to changing environmentsWhat’s in it for you?Salary: from 27,000€ yearly gross with uncapped bonusWorking in a fast-paced and highly changeable environmentWorking in an inclusive, diverse, and international teamNon-hierarchical work environmentStarting date: ASAP
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Customer Service Agent Team Lead
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España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...
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Customer Service Agent Team Lead
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España Centrient Pharmaceuticals A tiempo completoDescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
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Customer Service Team Lead with English
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Customer Service Team Lead with English
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Customer Service Team Manager
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Customer Service Lead/Office Admin
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Customer Service Coordinator
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Customer Service Coordinator
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España fischer A tiempo completo¿Te gustaría trabajar en empresa multinacional, consolidada y referente en la fabricación y venta de sistemas de fijación para sector de la Construcción y Bricolaje? ¡fischer Ibérica es tu compañía! Buscamos un/a Team Leader Customer Service para nuestras oficinas de Cataluña, que tenga pasión por la atención al cliente y buenos dotes de...
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Junior Service Manager
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España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization’s strategic...
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