Technical Support in Barcelona
hace 3 días
Technical Support Agent required for a global leader in the BPO industry, supporting clients' activities with world-class service and troubleshooting skills in Barcelona.
Responsibilities and impact as a Technical Support Agent will be:
• Answering incoming customer queries promptly
• Identifying issues and providing effective solutions to ensure customer satisfaction
• Recording customer data accurately in the CRM system
• Providing ad-hoc support as required
• Being a team player and collaborating for the success of the team and project
What's in it for you?
• Salary package of 25k gross/year
• Permanent contract at 39h/week
• Working hours from 8 AM to 4 PM
• Working in an international Team on site in Poblenou, Barcelona
• Language classes
• International Environment
• Activities every week
• Discounts on certain products
Skills, qualifications and interests you need to succeed in this role:
• Native-level proficiency in German and a C1 level of English
• Strong technical understanding or interest in the technical field
• Living in Barcelona
• Excellent listening skills and proficient communication abilities
• Drive for excellence and professionalism
• Strong teamwork skills and dedication to collaborative success
• Excitement about intercultural communication and the expatriate lifestyle
Your Future Company:
• A global leader in the BPO industry with 170,000 employees across the globe
• Member of a team behind the best experiences for +750 of the world's leading and digital-first brands
• Innovative solutions, technology and expertise designed to support operational needs for clients and deliver a seamless experience to customers
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