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Technical Support Specialist in Barcelona

hace 4 semanas

Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing world-class service to our clients' customers while working on projects for top prestigious and worldwide brands.

Key Responsibilities:
• Answering incoming customer queries promptly
• Identifying issues and providing effective solutions to ensure customer satisfaction
• Recording customer data accurately in the CRM system
• Providing ad-hoc support as required
• Being a team player and collaborating for the success of the team and project

What We Offer:
• Permanent contract at 39h/week (probation period 2 months)
• Working in an international Team on site in Poblenou, Barcelona
• Language classes
• International Environment
• Activities every week
• Discounts on certain products (health insurance; technology etc)

Requirements:
• A native-level proficiency in German and a C1 level of English
• Living in Barcelona
• Excellent listening skills and proficient communication abilities
• A drive for excellence and professionalism
• Strong teamwork skills and dedication to collaborative success
• Excitement about intercultural communication and the expatriate lifestyle
• A valid Spanish work permit (required)

About Our Company:
Our company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.