Customer Service and Sales Manager

hace 1 mes

Bilbao, España IWG Careers A tiempo completo

Customer Service and Sales Manager


Our customers come to us for an inspiring place to work. As our Community Sales Manager, you’ll help create it, motivating your team to provide a lively, thriving environment for all our members, visitors and guests. The job is similar to a Duty Manager in a hotel, and involves running the daily business at your location.

The opportunity

As a Community Sales Manager, you’ll be responsible for the smooth running of your Spaces centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Spaces

Normally you start with a killer coffee at our Café Deli and have a chat with your community team and talk through the day. You usually sit at or near the reception so you know exactly what’s going on. In the morning you see all members come in and the first meeting room guests arrive. You guide them to their meeting room and help them starting up the system. You check if all necessary arrangements with our F&B partner have been made and make sure the system is updated.

You have a meeting with a new member to get to know him better and know what his business is about. Maybe you can connect him with a member to do business together. You can introduce them tonight at the Wine Tasting or any of our business events you have planned for tonight.

Tomorrow a new company is moving in the office upstairs. The reception team has already prepared a welcome kit, you will make sure the badges and keys are ready for the check-in tomorrow.

Somebody walks in and would like to know more about a Spaces membership. Because your colleague from sales is already doing an office tour, you offer her a coffee and give a tour yourself while explaining all the ins and outs of Spaces. After you have covered for one of your team during her lunch break it’s time for you to enjoy a tasty, healthy lunch.

In the afternoon, you have all Community Sales Managers and the Operations Director coming over for the monthly operations meeting. After the meeting you will prepare the weekly newsletter and then it’s time to get ready for the community wine tasting event tonight.

Bring your personality to work

We’re looking for a sociable, enthusiastic team player who loves multitasking and is extremely hands-on. You’ll need lots of experience in hospitality or events with some time spent in a supervisory role. You also need to be:

  • Used to dealing with customers ideally in the lifestyle, media or design industries
  • Confident, approachable and able to build strong relationships with customers
  • A great manager, who leads by example and knows how to motivate and inspire a team
  • Someone who takes good care of their appearance
  • Familiar with MS Office and other IT packages

In addition, you will:

  • Manage the day to day running of the centre, focusing on exceptional customer service
  • Inspire your team of associates, developing their skills to get the best from each team member
  • Promote your centre to new customers and show them how flexible workspace could enhance their business
  • Generate leads by delivering engaging networking events within your community

Last but not least

On top of a competitive salary package we offer:

  • An inspiring work environment with room for your ideas
  • Lots of social events you won’t want to miss
  • Training and development
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