Customer Support Specialist

hace 3 semanas


Barcelona, España CPM International A tiempo completo

About the RoleCPM International is seeking a Customer Support Specialist to join our team in Barcelona, Spain. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services.Key ResponsibilitiesHandle customer contacts over the telephone and by email to ensure a high level of customer satisfaction.Provide timely and effective support to drivers and passengers, addressing their queries and concerns.Work closely with our operations team to resolve customer issues efficiently and satisfactorily.Follow internal processes and systems to ensure seamless customer service delivery.RequirementsFluent level of both written and spoken Flemish, with the ability to communicate clearly and effectively in written and spoken English.Experience in the customer service industry, preferably in a contact centre environment.Autonomous and fast learner, with a proactive and solution-oriented approach.Passionate about giving a great customer experience and able to connect with customers, build rapport, and show empathy.What We OfferA competitive salary and benefits package.A comprehensive training program to prepare you for your role.A hybrid working model, allowing you to balance work and personal life.Ongoing training and development opportunities to help you grow in your career.



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