Customer Support Representative with German

hace 1 mes

Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you

Position : Customer Support Representative
Location : Barcelona, Spain
Employment Type : Full-time
Work Model : On-site

What You’ll Do:

  • Engage with Customers : Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
  • Document & Track : Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
  • Product Knowledge : Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
  • Escalate When Needed : Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
  • Process Adherence : Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
  • Team Collaboration : Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
  • Administrative Tasks : Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
  • Continuous Improvement : Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

  • Language Proficiency : Native or fluent German, with a minimum B2 level in English.
  • Customer Service Background : At least one year in customer service, ideally with experience in technical support.
  • Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products.
  • Empathy & Problem-Solving Skills : Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
  • Ownership Mindset : A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

  • Competitive Package : A highly attractive remuneration package based on your skills and experience.
  • Consistent Schedule : Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
  • Generous Time Off : 23 working days of paid annual leave to recharge and enjoy Barcelona.
  • Supportive Environment : Join a dynamic, friendly team that values creativity and collaboration.
  • Growth Opportunities : Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona #CustomerSupport #GermanSpeaking #Barcelona



Departamento: Information & Technology #J-18808-Ljbffr

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